Regional Shop and Agency Manager

Job Description

As a Regional Shop and Agency Manager you will be responsible for management of sales locations within a territory. Channels: Shops, Agency, TVM (incl. Handhelds). Travel requirements is 40 - 50% travel

Key Responsibilities:

• Ensure customer experience standards established by the company are met at locations within territory
• Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations
• Coordinate services provided at Shops by vendors and contractors
• Ensure policies and contract obligations are followed, including
  
  
  
  • Collection of funds due
  • Contracts and amendments current
  • Required Shop Training's completed
  • Agency training is up to date
  • Site visits and Shop safety walkthroughs (Audits)
  • Escalate facilities maintenance and safety concerns from Audits
  
  
  
  
• Establish new locations (sourcing) for sales related stops and work closely with Government Affairs/Infrastructure on subsidy and bus stop needs
• Establish new Agents for locations that that require offline sales
• Direct Management of Shop Management

Required qualifications, capabilities, and skills:

• At least 3 years of supervisory/management experience with a proven ability to lead.
• Strong written and verbal communication skills
• Strong interpersonal skills: the ability to effectively interact with various styles and levels of management.
• Ability to solve problems and act in a decisive way to achieve results.
• Must be able to meet deadlines and multi-task.
• Experience with FMCSA, CVSA Regulations and Rules Preferred
• A working knowledge of Microsoft Office Suite is required.