Administrative Supervisor Innovative Services

Job Title: Administrative Supervisor, Innovative Services

Department: Operations

Status: Exempt

Reports To: Director of Operations

SUMMARY

Purpose of this position is to coordinate the implementation and day-to-day operations of 911_Nurse Navigation and other innovative healthcare access service lines, focusing on sustainable business models, customer satisfaction, community engagement and service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Creates advanced project plans and coordinates strategic implementation of 911-Nurse Navigation and other innovative service lines
• Develops and maintains strategic relationships with PSAPs, fire departments and hospital partners throughout the County.
• Develops and maintains network of alternative healthcare options for EMS patients.
• Develops and maintains network of transportation options for EMS patients to alternative destinations.
• Engage in contract negotiations related to healthcare access service lines.
• Analyzes markets and develops plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.
• Ensure optimal service levels to agencies, hospitals, and the medical community.
• Analyze information regarding customer satisfaction, modify processes, and coach employees to ensure high levels of customer service.
• Participate in marketing activities and business development to increase overall revenue and decrease operational costs that are the result of dry runs and lost unit hours.
• Prepare and analyze 911-Nurse Navigation dashboard and other data reports.
• Provide direct crew feedback for underutilization or misutilization of 911-Nurse Navigation and other alternative service lines designed to maximize access to healthcare for the community.
• Ensure compliance with AMR policies and procedures.
• Ensure continuous quality improvement through clinical management, operations, communications center, and protocol interaction.
• Establish and execute Community Education plans to market company's impact and service lines to community.
• Interact with other emergency providers: public and private.
• Represent GMR in applicable county, joint agency and other stakeholder meetings
• Represent GMR at applicable community or political events
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Role model appropriate behavior with regard to GMR Vision and Guiding Principles
• Provides clinical CQI for alternative service lines
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Current EMT or Paramedic licensure is required
• Bachelor's degree in business, Healthcare, Organizational Leadership or appropriate field of study is preferred
• Minimum of five years in EMS, Healthcare or related field
• Minimum of two years supervisory experience is preferred
• Demonstrated track record cultivating relationships with internal and external customer-base.
• Demonstrated track record of adherence to and promotion of GMR policy, protocol and guiding principles.

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $90,000K to $110,000K DOE