Sales Operations Specialist

About the Role: We are seeking a dynamic Sales Support Associate to join our Sales Operations - PharmBIO team. We are looking for a highly motivated individual who is passionate about delivering top-tier inside sales support for high-quality, industry-leading products. They understand the value of fostering strong interpersonal relationships, collaborating with cross-functional teams, and are tech-savvy, with the ability to analyze customer ordering patterns and work with the team to implement automated solutions for future order management.

This position offers multiple work arrangements: on-site at our facility in Elkton, Maryland, hybrid or fully remote work allowed in most locations within the United States, depending upon the responsibilities of the role and business needs. The East Coast is the preferred location for remote option.

Responsibilities:

• Partnerwith Sales Associates to support the customer and independently support existing customer base
• Buildstrong customer relationships and provide an exceptional customer experience
• Createand managing quotations, proposals and tenders in a timely manner and coordinatecustomer needs with Gore
• Provide customer complaints/feedback; Understand and follow established procedures
• Ability to comprehend and explain the technical benefits of the products when interacting with customers and answering questions
• Providecustomer phone support and ensuring phone coverage
• Workwith Sales Associates on gathering regular customer forecasts
• Effectively managing contract and Purchase Order review
• Providefeedback and actively participating in process improvements
• Partnerwith cross functional members of the Account and product teams (i.e., sales operations, field sales, planners, finance, collections and product specialists)

Required Qualifications:

• Minimum 2 years of inside sales/customer support experience or equivalent
• Experience with customer support and order management activities: generating quotations, processing sales orders, handling after-sale issues (e.g., RMAs)
• Experience working with internal and external customers (both domestic and international) in a professional manner
• Effective communication skills (both oral and written) including listening skills
• Good judgment and ability to make sound decisions with strong attention to detail, including reviewing customer specifications
• Flexibility, prioritization, organizational, follow-through and multitasking skills to accommodate a large, complex workload in a fast-paced environment
• Demonstrated knowledge of ERP, CRM systems, quality systems, or other supporting systems
• Proven ability to work independently and within a team environment
• Generatesystem reports (order status, shipment reports, etc.)
• Ability to travel up to 5%

This position requires access to export-controlled areas and information. Candidates must be "U.S. persons" as that term is defined in 8 USC *1324b(a)(3). The term "U.S. persons" includes resident aliens ("green-card" holders) as well as certain refugees, asylum-holders and residents qualifying for temporary residence under the terms of 8 USC *1255a.

Remote Working Arrangements arepermitted forAssociates in the continentalUnited States (US) andCanada, withappropriate approval and compliancewithGore's remote working policies, from thecountryin which they are employed. For fully remote roles, thefollowing locations are not eligiblefornew fully remote workarrangements: Alaska andHawaii (forall roles), and Rhode Island(forwage/hourly roles only).

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact