Director of Compliance and Ethics

Job Summary

The Director of Compliance and Ethics is responsible for supporting the Company's Head of Ethics and Compliance in administering Sorenson's compliance program, providing legal or regulatory counsel to internal stakeholders specifically in relation to the FCC's TRS rules and regulations, and support compliance with any enforcement action requirements. This role may include one or more direct reports.

Essential Duties and Responsibilities

• Provide legal counsel related to FCC regulated TRS services.
• Oversee the company's adherence to TRS rules and regulations, including, among other regulations, TRS functional equivalence, eligibility standards, etc.
• Maintain executive alignment that clearly highlights risks, remediation activities, and recommendations for compliance across TRS operational groups within the company (e.g. ASL Interpreters and Captioning Assistants, product and engineering, TRS billing, etc.).
• Coordinate with both internal stakeholders and outside counsel on business initiatives, legal guidance, and other matters.
• Communicate with various parties on progress made and results of audits or assessments (ex. FCC, Enforcement Bureau, government regulators).
• Review materials, contracts, and addenda to ensure compliance with rules, regulations, and enforcement action obligations.
• Manage FCC required filings and monitoring (e.g. substantive change notices, interoperability management, etc.)
• Advise on functional equivalence and mandatory minimum standards and management with the company's product, engineering and IT groups.
• Advocate the mission and goals of the Company's ethics and compliance program.
• Complete investigations and respond to the FCC through the FCC's informal consumer complaint process and complete annual complaint filing requirements.
• Support the interpreter and CA groups to investigate and remediate issues related to caller abuse.
• Oversee URD implementation and staff management to ensure that onboarded consumers complete the proper documentation.
• Support annual audit responses related to the TRS fund administrator.
• Manage the completion of annual TRS certification filings for Sorenson and CaptionCall.
• Other duties as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum: Graduate Degree Juris Doctorate

Experience

Minimum Years of Experience:

• 2 years of experience in Telecom or FCC advisement. A Bachelor's degree and 10 years of compliance experience in a regulated industry will be considered equivalent to a JD and 2 years of Telecom/FCC advisement.

Knowledge, Skills, and Abilities

• Experience managing teams and interacting with business executives.
• Working knowledge of regulatory frameworks, preferably FCC or telecommunications specific regulations.
• Understanding of operational processes and ability to identify and determine the impact of regulatory or new business initiatives on the ethics and compliance program.
• Ability to develop leaders within the team and enable growth opportunities.
• Experience designing, implementing, remediating, and testing controls.
• Experience performing risk assessments, identifying risks, and designing risk mitigation strategies.
• Executive-level verbal and written communication skills, including the ability to effectively lead discussions and meetings.
• Superior organizational skills.
• Ability to lead by influence without direct authority
• Effective problem solving and analytical skills.
• Effective planning and execution skills - ability to define and articulate a strong vision, create an actionable roadmap and drive the team to execute within the OKR framework.
• Demonstrated ability to multi-task and manage priorities, including multiple products.
• Decisive, and able to eloquently defend your decisions.
• Proficient technical skills, including audit, controls, business analysis, change management, IT and business risk management, performance metrics and reporting, technical problem resolution, project management, and vendor management.

Working Conditions and Physical Requirements

• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.