New 
Operations, Facilities Manager
 JLL | |
 United States, Massachusetts, Cambridge | |
 Jan 18, 2025 | |
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What this job involves: As the Manager of Operations, you will be responsible for overseeing and optimizing various aspects of facility management in a complex, laboratory-based environment. This role requires a blend of administrative skills, technical knowledge, and leadership abilities to ensure smooth operations, maintain safety standards, and drive efficiency.
What your day-to-day will look like: Maintain and update the list of contacts responsible for alarmed freezers and emergency responses. Oversee the certification process and list for fume hoods (FH) and Bio-Safety Cabinets (BSC), ensuring they meet safety regulations and are regularly tested. Manage the fleet of vehicles used for facility operations, including scheduling maintenance, tracking usage, and ensuring compliance with safety standards. Assist Planner with customer engagement to better understand their needs, review work orders, and ensure they are processed promptly and accurately. Analyze completed work orders to verify that all tasks meet the required standards and document any discrepancies or feedback. Daily interaction with technicians to confirm the status of work orders, ensuring completion and addressing any issues. Follow up with FM's to ensure work status transparency. Work with the Scheduling/Planning Team to coordinate preventive maintenance activities to minimize equipment downtime and extend the life of facility assets. Assist with and help coordinate and plan the relocation of lab equipment and staff, ensuring minimal disruption to operations. Coordinate with service providers to handle warranty claims, ensuring repairs or replacements are done without additional costs. Act as a liaison between FM's and external vendors for repair work, ensuring timely and quality service delivery. Develop and maintain professional relationships with key vendors like Rockwell, TAIT, SENOVO, and LUTRON. This includes contract negotiations and addressing service issues. Supervise the management of lab safety systems, ensuring proper testing and compliance are met. Perform regular quality checks on facility operations using a predefined checklist (incorporate John's list). This includes ensuring compliance with safety and operational standards. Perform unscheduled inspections to ensure ongoing maintenance work is up to standard and to catch any overlooked issues. Assist in managing vendors ensuring they meet contractual obligations and performance metrics. Collaborate with Building Automation System Engineer to ensure systems like HVAC, lighting, and security are functioning optimally, providing data and feedback from the field for system improvements. Working Conditions: The role involves both office-based work and fieldwork within the facility. Requires flexibility with working hours to accommodate emergency responses or scheduling conflicts. Interaction with potentially hazardous materials and environments, necessitating adherence to safety protocols. Desired or preferred experience and technical skills: Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field is preferred. Required Skills and Experience: At least 2-3 years in facility management or a related field, with a proven track record in managing operations, quality control, and vendor relations. Excellent organizational skills with the ability to handle multiple priorities. Strong problem-solving capabilities and attention to detail. Proficient communication skills for interacting with a diverse group of stakeholders. Technical knowledge in facility operations, including lab environments and equipment. Familiarity with CMMS and basic project management tools. | |