Medical Program Assistant

University of Wisconsin Madison
$20.00 HOURLY
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Jan 19, 2025
Job Summary: University Health Services is seeking a Medical Program Assistant with administrative experience in a healthcare setting, diversity in customer service, and excellent written and verbal communication skills to join our team to support students, providers, and mental health services. Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Responsibilities: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training. 75% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring 5% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff 10% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports 5% Serves as the primary contact and subject matter expert for specified program policies and procedures 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Preferred H.S. Diploma Strongly Preferred: Post-High School certification or degree Qualifications: Required: - Minimum of one year customer service experience - Experience with Microsoft Office and basic office equipment Preferred: - Experience with MS Office, multiple computer platforms, and scheduling software - Experience with electronic health record scheduling software - Administrative experience in a healthcare setting - Knowledge of medical terminology - Experience with a variety of internal and external contacts - Ability to work independently and to problem-solve - Ability to organize and prioritize work in a busy environment - Experience working with under-represented groups - Awareness of diversity and inclusion in the workplace Work Schedule: 8:30AM-5:00PM Monday - Friday Work Type: Full Time: 100% This position will require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Subject to change based on operational needs. Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $20.00 HOURLY Depending on Qualifications Additional Information: UHS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing. Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. How to Apply: Please click on the "Apply Now" button to start the application process. You will be required to log in or create an account to continue. Please upload a cover letter and resume to apply. You will also be asked to provide the contact information for three professional references, one of which should be a current or former supervisor. Contact: Amy John amy.john@wisc.edu 608-890-3592 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Medical Program Assistant(HS009) Department(s): A57-UNIV HEALTH SERVICES/CCS/COUNSELING Employment Class: University Staff-Ongoing Job Number: 302194-CP The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.