New

IoT Technical Engineer

Schindler Elevator Corporation
parental leave, sick time, tuition reimbursement, 401(k)
United States, New Jersey, Morristown
Jan 21, 2025
Location: Morristown,NJ,United States Job ID:79471 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874. Join us as a IoT Technical Engineer Your main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: We are seeking a motivated and tech-savvy IoT Technical Engineer to join our team. In this role, you will provide technical support for our Internet of Things (IoT) devices and systems, assisting customers and internal teams with troubleshooting, configuration, and maintenance of IoT solutions. ESSENTIAL FUNCTIONS: Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility. Key Responsibilities * Respond to Technical On-Call Center (TOC) inquiries and troubleshoot IoT device issues * Diagnose and resolve hardware and software problems related to IoT devices and their connectivity * Collaborate with cross-functional teams to escalate complex issues and contribute to product improvements * Document all interactions, solutions, and recurring issues in the ticketing system * Assist with the installation, configuration, and maintenance of software on IoT devices * Analyze large datasets from IoT devices to identify trends and patterns, providing valuable insights for business decision-making What you bring FUNCTIONAL/TECHNICAL EXPERTISE 1. Platform Knowledge (MS Office, Postman API, Atlassian) - Minimum 2 years 2. Diagnostics and Troubleshooting (e.g. conducting data analysis and documenting conclusion and recommendation)- Minimum 2 years 3. SAP and business processes 4. Strong understanding of networking fundamentals and IoT concepts, IT architecture and software 5. Familiarity with various operating systems (Linux, Windows) Additional Requirements * Excellent problem-solving and analytical skills * Strong written and verbal communication abilities Preferred Qualifications * Knowledge of IoT protocols (e.g., MQTT) * Basic programming skills (e.g., Python) * Familiarity with platforms (Azure IoT, Postman API, Docker) * Familiarity with cellular networking knowledge Skills and Attributes * Customer-oriented mindset with a passion for technology * Ability to explain complex technical concepts to non-technical users * Strong time management and multitasking abilities * Eagerness to learn and adapt to new technologies This entry-level position offers an excellent opportunity to gain hands-on experience in the rapidly growing field of IoT. You'll develop technical expertise while honing your customer service and problem-solving skills, setting a strong foundation for your career in IoT and technology support. What's in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. We Elevate... Your Career Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success. Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.