SUPV - COMMUN/PHONE OPERATORS

Universal Health Services
United States, D.C., Washington
900 23rd Street Northwest (Show on map)
Jan 21, 2025
Responsibilities The Lead Telecommunication Operator is responsible for answering all internal and external telephones calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need to unlock or reset a users computer, network or application account password. The Lead Operator is to follow all establish policies, procedures and verbal orders from immediate supervisor or manager. Support the Hospitals organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment. The Lead Operator will direct the work of others and provide guidance and training to the other operators. Qualifications Education/Qualification High School degree or equivalent required. Minimum one (1) year experience as a customer service representative, patient information clerk or receptionist in a healthcare or customer focused environment. Prior experience as a Contact Center operator preferred Two to three years of leadership experience is preferred. Skills Able to speak and write English Fluently Ability to calmly perform multiple tasks at the same time in high stress situations Demonstrate excellent customer service and interpersonal skills Effective communications skills both verbal and written Ability to adapt to multiple and changing priorities. Basic computer and keyboard knowledge Ability to supervise and coordinate staff, communication and training Ability to prioritize call and tasks to effectively and efficiently support customers Demonstrates high level of organizational skills Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.