HPC Service Desk Technician - 1990

KeyLogic Systems
United States, New Mexico, Albuquerque
1515 Eubank Boulevard Southeast (Show on map)
Jan 21, 2025
Overview Position:HPC Service Desk Technician Location: Albuquerque, NM Salary Range: $27.65 - $33.65 per hour Clearance: Clearable to Q KeyLogic is seeking someone with two years' experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a "one stop" interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic. Responsibilities: Provide users with interactive issue troubleshooting in a complex computing hardware and software environment Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base Work with application and system supporters to identify advanced solutions to user issues Enhance a user support application (e.g., issue tracking tool) through software design and development to improve performance and add functionality Work on maintaining a commercial tool and One Stop's customizations of that tool (e.g., upgrading to the latest version or identifying and resolving a scripting error) Qualifications: High School Diploma and two or more years of experience in IT user support role and a strong customer service commitment Must be a US Citizen Ability to obtain and maintain a U.S. Department of Energy Q security clearance. Required Skills: Familiarity/experience with programming and scripting languages such as Bash or Java Strong technical aptitude and ability to research and solve complex issues independently. Effective oral and written communications skills along with a strong customer service commitment. Experience working with application vendors to understand, implement and maintain applications in a Linux environment. Familiar with information security best practices Desired Skills: Knowledge / experience with engineering and High-Performance Computing user environments, such as programming models, engineering applications, etc. Systems administration experience with either windows or Linux servers. Knowledge of DevOps tools, chat tools, or web technologies. Experience with Knowledge-Centered Service (KCS) methods. Experience with Gitlab, Jira, MatterMost, or Joomla. Knowledge of IT Service Management (ITSM). About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer. NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2451