Communications Initiatives Program Mgr - Wildfire Risk Management

Puget Sound Energy
life insurance, paid time off, paid holidays, 401(k), retirement plan
United States, Washington, Bothell
19900 North Creek Parkway (Show on map)
Jan 22, 2025
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sElectric Operationsteam is looking for qualified candidates to fill anopenCommunications Initiatives Program Mgr - Wildfire Risk Managementposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE is looking for a communications and public engagement professional to join our dynamic team! The Communications Initiatives Program Manager, Wildfire Risk Management will be responsible for the effective management and implementation of the communications and public outreach strategy for PSE's wildfire risk management program. If you're a communicator who enjoys educating and engaging customers and communities on complex projects or issues, advocating for our customers during program planning and implementation, and working on cross-functional project teams to meet common goals, we encourage you to apply! This position is hybrid, with 50% of time expected to be in office or in the field. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities * Develops and implements communications components and/or public outreach of strategic company projects, initiatives, and issues, providing support to other initiative teams as needed. * Assisting in the development, coordination, and implementation of the project plan. This includes the communications, public affairs, and technical components of the project or initiatives providing support to other projects/initiative team members as needed. Must understand the overall goal and strategy of the plan, as well as how the tactics interconnect. * Producing communications collateral and implementing communications tools. * Identifies opportunities to evolve PSE's communication strategies and approaches, including new technology, engagement strategies, and processes. * Acts as a customer advocate. * Raising issues on the customers' behalf and working with team members to address customer concerns. * Assisting in managing and answering customer questions in coordination with outreach and customer care team members. * Engaging directly with customers, answering questions, and acting as a liaison between the customer and project teams. * Coordinating with internal groups to ensure information is being shared with customer-facing employees and cohesive public outreach strategies and plans are developed. * Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. * Performs emergency and storm duties. * Performs other duties as assigned. Minimum Qualifications Bachelor's degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 5 years relevant work experience; or an equivalent combination of education and experience. Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment. Ability to manage projects, work with other departmental teams and deliver on commitments. Ability to contribute effectively in peer management teams. Skills and experience in collaboration and team building. Practical and successful application of community or employee engagement strategies and tactics including the use of new media applications. Excellent verbal and written communication skills. Proficiency in MS Office tools. Desired Qualifications * Strong focus on customer service. * Strong project management skills. * Strong leadership, interpersonal and relationship-building skills. * Experience with community outreach and comfort with engaging directly with customers. * Extremely detail-oriented. Ability to track project status for multiple projects. * Proven experience with implementing communication and outreach campaigns. * Experience producing communications for hard-to-reach audiences, including non-English speakers and those with access and functional needs. * Ability to raise issues and concerns in a respectful and collaborative manner. Comfortable working through conflict. * Ability to problem-solve and be creative when working with team members to find solutions on behalf of our customers. * Broad knowledge of gas and electric utility rates, business objectives, to include operations, customer service, finance, and corporate relations. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package. The pay range for this position is$74,000.00-$111,900.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.