Intake Specialist

Position Summary: The Intake Specialist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Specialist facilitates assistance and provides information and referrals with the goal of mediating crises.

Essential Responsibilities:

• Provides excellent customer service by greeting and responding to guests in-person or via phone
• Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
• Provides program information and referrals and schedules appointments
• Identifies resources and next steps that are available to address needs
• Stays up-to-date with program requirements and trends in the community
• Maintains records and statistical data; providing information for reports as requested
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Experience in a call center or front desk role (preferred)
• Experience working with low-income populations (preferred)
• One-year experience in social work or social service field (desired)

Skills, Knowledge & Abilities:

• Bi-lingual English and Spanish (preferred)
• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed