Aging Case Aide 2 (Local Government) - Lehigh County Area Agency on Aging

Are you a patient, compassionate, and organized professional eager to start a new chapter in your career? If so, Lehigh County Area Agency on Aging has the perfect opportunity for you! Join our department as an Aging Case Aide 2 where you will support and empower the well being of adults by providing information and assistance so they can remain active, healthy, productive, and independent throughout the community. Apply today to become an essential part of our team!

As an Aging Care Aide 2, you will utilize our computer systems to determine the status of consumer referrals. During this process you will be compiling and recording new referrals primarily received by telephone however, the may also be received via mail, police reports, hospital faxes, e-mails, or in-house referrals taken after office hours. You will have the opportunity to assist professionals in the community in obtaining a wide range of agency services, programs, and other community resources for consumers. This position is responsible for screening screens calls to identify presenting problems; acquiring and entering data pertaining to all daily activities; determining benefit eligibility; and assisting consumers with the completion of various forms, applications, and entitlements. These may include PACE/PACENET prescription coverage, property tax/rent rebate, LIHEAP (Low Income Home Energy Assistance Program), senior subsidized housing, LANTA van transportation, food stamps, PA Farmers' Market Produce Vouchers, as well as city and township tax rebates and exoneration forms. You may also be responsible for referring consumers to outside agencies for benefit checkups, enabling older adults to learn more about the federal, state, and local programs and benefits which they may be entitled to. Additional responsibilities include:

• Interviewing consumers to determine eligibility for aging programs
• Educating and providing consumers and family members with information about the agency's numerous services, programs, and community resources
• Documenting all contacts made that includes a thorough and detailed case history, resolution, and/or disposition
• Participating in senior community wellness fairs
• Organizing and overseeing the coordination of holiday gift events

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Berks, Bucks, Carbon, Lehigh, Northampton, or Schuylkill counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.