Services Category Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Procurement Services and Materials Management is responsible for the acquisition of goods and services, stocking and distribution of products, tracking capital assets, managing the University's payment card & travel programs, and the development of business processes that seek continuous improvements in efficiency, effectiveness and user satisfaction. Procurement Services and Materials Management is responsible for the procurement cycle of all goods and services required to sustain, foster and support the education and research missions of the University.

Procurement Services and Materials Management includes the following units:
Purchasing Services.
eProcurement and Materials Management.
Travel & Payment Card Services.

Purchasing Services provides supply management support to University departments, with responsibility for the procurement of goods and services in excess of $600 million annually. All goods and services should be purchased using one of the University's procurement systems: eProcurement, University storerooms or directly from the vendor using a purchasing card, purchase order, campus voucher or requisition.

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The primary purpose of the Services Category Manager position is to provide strategic category management for all University Travel and Payment Services activities and other categories as assigned. It requires broad experience and strong skills to set the category strategy and manage the contracts supporting University travel programs. This entails handling the contract negotiations with travel agencies, airlines, hotels and catering suppliers to mitigate risks, manage costs and deliver operational efficiencies for the University. Handle day-to-day business accounts needs, manage University travel costs while maintaining University compliance. Become involved in the travel planning process with departments and schools to optimize costs and achieve favorable contractual outcomes. The position requires attention to detail, strong communication skills and timely execution of contracts. Demonstrate a broad knowledge of State procurement rules and regulations as well as Federal requirements essential for this position. Critical and innovative thinking must be demonstrated for continuous improvement in developing procurement strategies for new contracts that lead to greater cost efficiencies. This position will work independently with management oversight to achieve a high level of customer satisfaction with optimum results. Provide basic information to campus government regulations, required documents, local restaurants and entertainment, currency exchange and other considerations as part of customer awareness.

Bachelor's degree; or Associate's degree and two years of related experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Demonstrate broad knowledge of procurement of goods and services, primarily travel services and/or payment services with public procurement experience. Excellent oral and written communications skills.

Strong customer service acumen with attention to detail and follow-up.

Strong technical and analytic skills; with the ability to manage priorities in a fast-paced environment.

Demonstrate excellent organization and problem- solving skills with the ability to multi tasks upon demand. Ability to operate independently to achieve results, handle complex problems, and communicate effectively to various level of management.

Must be proficient in Microsoft Office Suite.

Prefer candidate with previous purchasing experience.

Have some familiarization of North Carolina State or other State Government rules and regulations.

N/A

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.