Senior Program Manager, Dining & Event Operations
 Microsoft | |
 United States, Washington, Redmond | |
 Jan 25, 2025 | |
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OverviewThe Microsoft Global Workplace Services (GWS) team is focused on empowering every organization and individual at Microsoft to achieve more. There are over 54,000 Microsoft employees and suppliers on our Puget Sound campus, and our team strives every day to deliver the workspaces and services that enable individuals to achieve their highest potential. If you share our passion, thrive on big challenges with broad impact and want to join a team of innovators in Corporate Real Estate & Facilities (RE&F), then this is a fantastic opportunity for you! The Puget Sound GWS Team is looking for an energetic, passionate, and analytical person to take on the role of Senior Program Manager, Dining & Event Operations. In this role, you will work on directing complex dining services for Microsoft in the Puget Sound region, as well as innovative and high-impact business projects. You will engage with our internal business partners, industry specialists and strategic vendors to further foster innovation, while leading with influence for the Puget Sound Dining program disciplines. These businesses operate at significant scale, serving tens of thousands of people daily, and Dining & Event services include: food, beverage, catering, event planning, conference center services, retail shops/services, and planning (design, construction, portfolio curation, service level optimization) of associated spaces. This is an opportunity to manage all aspects of these businesses, from day-to-day operations to long-term planning, budgeting and financial reporting. Additionally, you will collaborate on dining and retail shops/services projects, influencing the alignment with corporate and local code, standards and requirements, while also working with our employee base, executives, and our local communities. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesOversee the outsourced food services scope of work (SOW), including supplier performance management, program financial oversight (operating expense/capital expenditure budgets, POs, etc.), project delivery, and driving overall departmental alignment with Microsoft and GWS priorities.Manage stakeholder relationships at varying levels within and outside of Microsoft, as well as proactively partner with onsite operational teams (facilities, logistics, security, HR, etc.) to deliver connected, accessible, sustainable, and secure spaces and services.Business and operational management of all vendors both onsite and offsite.Proactively and independently create complex business strategies, and apply them down, across, and up Microsoft.Develop and manage annual operating expenses and capital budgets.Develop and maintain a comprehensive reporting system and tools to inform strategic decision-making.Build and maintain an effective network of new and existing suppliers, including identifying and establishing viable alternative sources of supply.Collaborate with cross-functional teams to design and implement data analytics solutions that optimize resource allocation, improve operational performance, and support capacity forecasting.Define success criteria and performance metrics for critical programs.Develop relationships with business partners and clients as a trusted RE&F leader by providing subject matter specialty and leadership to deliver successful outcomes for the company.Build and maintain peer connections and alignment with other RE&F regions, Procurement, Legal, Finance and our Global Center led teams.Lead with trust, inclusion and valuing diverse perspectives and ideas.Embody our culture and values. | |