Operations Program Manager - Workforce Planning
 Microsoft | |
 United States, Washington, Redmond | |
 Jan 25, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an Operations Program Manager - Workforce Planning. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Operations Program Manager - Workforce Planning you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters and our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
ResponsibilitiesAs an Operations Program Manager - Workforce Planning you will:Learn and live the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.Provide thought leadership and subject matter expertise related to the delivery of datacenter-centric staffing services, and by exercising financial stewardship over datacenter labor budget.Solve complex staffing challenges to address critical demand and supply scenarios for various roles across CO+I.Prepare and support quarterly and annual financial planning cycles in close collaboration with corporate, regional, and datacenter stakeholders.Act on opportunities to increase staffing, recruiting, planning agility, and contribute to workstreams to evolve processes, planning accuracy, workforce-related services, and solutions for the CO+I organization.Drive the availability of headcount related data insights and actively participated in defining reporting requirements and staffing model changes in collaboration with data analyst team.Ensure regular engagements with CO+I organizations to understand policies, processes, and aim to increase self-service for routine tasks.Advocate for Workforce Strategy & Planning Team (WSP) and educate leaders, people managers and CO+I organizations on how the WSP Team can help them reach their business goals and execute financial plans. As a Operations Program Manager - Workforce Planning, your day-to-day work will include:Show structured thinking, operational planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.Written and interpersonal skills to communicate effectively and concisely with stakeholders and organizational leaders about our staffing programs and objectives.Gather stakeholder feedback for workforce strategy & planning services and integrate this feedback into decision making and program improvements.Develop and communicate realistic timelines via plans that consider potential obstacles and immediate and long-term consequences.Understand staffing and capacity related business objectives, critically review multiple plans, and adjust as needed. Proactively communicate and address necessary trade-offs.Regularly scan the environment to help anticipate changes that could affect key staffing programs and projects. Effectively adjusts plans, goals, actions, or priorities to respond to changing situations. | |