Office Administrator

Join a Global Leader in Aviation Security!

Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for an Office Administrator located at the Houston International Airport in Houston, TX. This role will service the Texas Region.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States.

The Office Administrator is responsible for supporting the administrative requirements of the contract, including resource management, payroll and billing, scheduling, and reporting.

Salary Range: $23.55 per hour

Position is On-site

Primary Responsibilities:

Employee Management and Recruitment:

• Review applicant pipeline to identify qualified candidates, coordinate interviews, extend offer letters, manage background check process and onboarding.
• Create personnel folders for new hires.
• Maintain all personnel files and have them available for review upon request.
• Process all change of status forms for security team
• Maintain and monitor all employee database information including, personnel information and staff deficiencies.
• Maintain all officers attendance, lateness and disciplinary files and have them available upon request.
• Create monthly personnel reports

Badging and Licensing

• Ensuring all officers assigned are in compliance with all airport badging and state security licensing requirements.
• Maintain and monitor employee database for licensing and airport badges and report any changes in personnel within 48 hours.

Scheduling

• Develop and communicate staffing schedules to ensure an efficient and effective operation within established service level performance and quality standards;
• Coordinates the adjustment of employee assignments to address changing/fluctuating demands and ensure a successful "Day of" operation.
• Assists in the provision of Emergency/IRROP response activities as required;
• Coordinating daily work/activity plans and making required adjustments to maintain operational excellence and provide quality customer service;
• Monitoring and projecting staffing needs in order to ensure cost effectiveness.
• Maintain requests for special posts/reassignment of personnel requests
• Making arrangements to replace guards who must leave their post.

Uniforms and Equipment

• Ensure all systems, tools/equipment and supplies required for the contract are available and in good working condition to enable smooth flow of operations.
• Maintaining tracking system for uniform purchase and issue.
• Issue equipment to security team and maintain equipment issuance records

Payroll/Billing

• Data input payroll information in "real-time"
• Data input billing information in "real-time"

Compliance:

• Responsible for coordinating all training as it relates to state licensing and contract compliance.
• Update policies and procedures pending Program Director and Customer approval.
• Maintain database of all key performance metrics and create monthly report for distribution to Customer.
• Create quarterly contract performance scorecard.
• Maintain internal audit schedule.

Reporting

• Preparation of daily shift reports as well as incident/event occurrence reports for Customer.
• Review and consolidate daily logs of unusual incidents and requests for service.
• Develop and maintain data base of incidents and create monthly reports.