Connect Client Sales Representative

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Responsibilities:

Sales and Revenue Generation:

• Answer inbound calls, conduct outbound sales calls to prospective clients and leads, showcasing the benefits of our programs and services.
• Meet and exceed performance metrics are set to contribute to the overall growth and success of the Institute on Aging.
  

Client Relationship Management:

• Build and maintain strong relationships with potential and existing clients to foster loyalty and trust.
• Address client inquiries and concerns promptly and professionally, ensuring exceptional client satisfaction.
• Follow up with clients to provide ongoing support and ensure their needs are met.
• Maintain accurate records of all sales activities and client interactions using our tracking process and technology.
  

Product Knowledge and Expertise:

• Develop a comprehensive understanding of the Institute on Aging's services, programs, and offerings.
• Stay up to date with new initiatives, resources, and changes within the organization to provide accurate and informed support.
• Continuously expand knowledge of best practices and industry trends to effectively guide clients and stakeholders.
  

Team Collaboration:

• Share insights and feedback from client interactions to improve marketing and sales strategies and client experience.
• Actively participate in team meetings to brainstorm solutions and align goals for improved service delivery.
• Foster a collaborative environment by supporting colleagues and contributing to the overall success of the team.
  

Requirements:

Experience and Education:

• Proven track record of at least 5 years as a successful customer service and sales representative in a call center or similar environment, answering phone calls, emails and chat.
• High school diploma required, and additional relevant certifications or coursework is a plus.
  

Sales Skills:

• Strong communication skills to present products or services clearly and confidently, ensuring clients feel informed and valued. Ability to listen actively and empathetically to clients and identify their needs to offer appropriate solutions.
• Ability to build rapport with clients, understand their needs, and provide tailored solutions that align with their goals.
• Comfortable guiding conversations to inform and assist clients in making well-informed decisions.
  

Communication:

• Exceptional verbal and written communication skills to engage clients effectively.
• Empathy and patience to communicate with adults with disabilities, older adults, and their families, showing understanding and care.
• Ability to clearly explain complex information in a way that is easily understood by clients of varying backgrounds.
• Active listening skills to address client concerns and provide appropriate solutions in a timely manner.
  

Goal-Oriented:

• Demonstrated ability to meet and exceed performance metrics.
• Strong focus on achieving both individual and team goals, ensuring consistent progress toward organizational objectives.
• Proven track record of staying motivated and driving results, even in challenging or high-pressure situations.
  

Adaptability:

• Ability to work in a fast-paced environment and adapt to changes in sales strategies or programs.
• Quickly adjust to new tools, technologies, and processes to maintain productivity and effectiveness.
• Flexible and open to feedback, continuously learning to improve performance and meet evolving business needs.
  

Empathy and Sensitivity:

• Display genuine empathy, sensitivity, and respect for the needs and concerns of elderly clients.
• Engage with customers empathetically, actively listening to their needs, understanding their challenges, and providing personalized solutions to build trust and enhance their experience.
• Show patience and understanding, creating a supportive and compassionate environment for clients and their families.
• Consistently approach each interaction with kindness, ensuring clients feel heard, valued, and respected.
  

Technical Proficiency:

• IntermediateMicrosoft, CRM, and software skills.

Compensation

• Range: $25.00-30.97/hour

Compensation

• Range: $25.00-30.97/hour

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or othernon-monetarycompensation which may be included.

Join our team at the Institute on Aging and be part of an organization dedicated to enriching the lives of adults with disabilities, older adults and promoting healthy aging. Your sales expertise and passion for making a difference will play a crucial role in achieving our mission. Apply now to embark on a rewarding and fulfilling career journey with us!

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.