Helpdesk Field Coordinator

The Helpdesk Field Coordinator serves as the first point of contact for the helpdesk on our project sites, providing support to end users on a wide range of technical issues. The role involves identifying, researching, and resolving technical problems, as well as performing asset management. Key responsibilities include responding to support request via phone, messaging, email and in-person interactions, and providing entry level remote jobsite support. The coordinator documents, tracks, and monitors issues to ensure timely resolutions. Utilizing experience and judgement, the coordinator plans and accomplishes various tasks and projects. This role is hands-on and will travel to jobsites assisting end users.

Practical Experience: A minimum of six (6) months of Helpdesk or IT support experience is required (experience can include internship or student work experience).

Technical Qualifications or Specialized Certification:

• Must hold a valid driver's license and have a clear driving record
• Must be able to successfully pass a Motor Vehicle Record check as role will drive a company vehicle to jobsites

Preferred Education:

• A+ Certification
• A.S. Degree in Computer Science or related program

Knowledge, Skills & Abilities:

• Strong organizational, communication, interpersonal and analytical skills
• Excellent customer service
• Strong attention to detail
• Ability to communicate clearly and effectively to co-workers with a wide range of technological skill levels
• Ability to work collaboratively with other team members
• Ability to work effectively with all levels of the organization
• Strong problem-solving skills including the ability to research possible solutions
• Eager to learn and offer innovative solutions to the IT team

Must be a United States Citizen