Program Coordinator

GENERAL STATEMENT OF JOB

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Completes program eligibility assessments of landlords and property owners and ensures potential clients meet all program requirements. Assists qualified clients in gaining and maintaining stable housing.
• Creates housing plans in conjunction with qualified clients then follows up with clients to ensure all plan goals are being met.
• Monitors, audits, documents, and determines compliance with the U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQSs), rules, and regulations. Performs housing inspections to ensure housing meets HUD HQSs.
• Completes intake assessments and recertifications as required to process referrals in a timely manner.
• Maintains and documents all client, provider, and other applicable party communications in conjunction with services rendered. Reports data to agency executives and outside stakeholders as needed.
• Tracks and documents financial transactions for services rendered.
• Responds to requests for information and provides guidance to other departments, external agencies, the public, and/or other interested parties. Coordinates work with internal and external parties.
• Performs other duties of a similar nature or level.
• Performs other related work as required.

MINIMUM EDUCATION AND TRAINING

Education and Experience

• Associate's degree in Public Administration, Social Work, Finance, Business, or a related field.
• Six (6) months experience in housing and community development, social work, or a related field.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.

• Possession of a valid driver's license.

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities:
Knowledge of:

• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.
• U.S. Department of Hosing and Urban Development Housing Quality Standards.
• Research methods.
• English language, grammar, spelling, and punctuation.
• Basic interviewing techniques.
• Best practices for addressing the special needs of the homeless population.
• Customer service principles.
• Recordkeeping principles.
• Basic accounting and financial principles.
• Computers and related software applications, including but not limited to Microsoft Office Suite and Google Suite.

• Coordinating and executing multiple tasks while navigating high pressure environments.
• Prioritizing workload to ensure all deadlines are met.
• Detail orientation.
• Reviewing sensitive information and maintaining confidentiality.
• Working both independently and as part of a team.
• Applying Federal, State, and local laws, rules, and regulations.
• Compiling, analyzing, and summarizing data.
• Maintaining records and files.
• Reading, comprehending, and reviewing information related to the area of assignment.
• Analyzing complex information.
• Inspecting potential properties to ensure they meet housing quality standards (HQSs).
• Providing customer service.
• Preparing reports.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, the public, etc. sufficient to exchange or convey information and to give and receive work direction.

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Mental Acuity: Making rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.