Manager, Operational Systems

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

SUMMARY OF DUTIES

ESSENTIAL FUNCTIONS PERFORMED

Departmental Collaboration:

• Partner to assess and address system needs with key departments, including but not limited to:
  • Accounting/Finance
  • Engineering
  • Human Resources
  • Legal
  • Logistics
  • Marketing
  • Regulatory
  • R&D
  • Sales/Customer Service
  • Supply Chain/Planning/Purchasing
  • WIP/Inventory
  • Quality/Document Control

System Troubleshooting, Implementation, Maintenance, and Improvement:

• Lead troubleshooting, testing, and maintenance of new and existing systems, ensuring adherence to company standards and methodologies.
• Oversee internal department training programs for business systems such as business ERP's, web applications, and third-party integrated business systems.
• Develop and maintain comprehensive documentation for all systems and internal department training.
• Identify and implement opportunities for system and process enhancements.
• Evaluate and encourage new technologies to drive efficiency and scalability while continually reducing technical debt.

Project Management:

• Provide strategic project management for system improvements and new implementations, ensuring timely and successful delivery.

Team Leadership:

• Recruit, develop, and manage a high-performing team.
• Foster a culture of innovation, collaboration, and accountability within the department.

Stakeholder Engagement:

• Consistently deliver exceptional experiences to colleagues, end-users, and other stakeholders through effective communication and support.

Standardization & Compliance:

• Ensure uniform processes, testing, and methodologies are applied across all company sites.

Business Intelligence Support:

• Offer secondary support for BI tools such as Microsoft Power Apps, DOMO, Microsoft Power BI, AI, and others.

Qualifications

• Bachelor's Degree in Computer Science, Business, or a related field, or equivalent education and experience.
• Demonstrated experience in managing cross-functional teams and leading through change to drive success and improvements.
• At least 5 years of experience in system design, implementation, and maintenance, with 4 years in a supervisory role with direct reports.
• Proficient in SQL and advanced computing skills, including spreadsheets, databases, and word processing.
• Experience with business ticketing systems such as Jira, servicenow, and others.
• Strong analytical skills with the ability to solve complex problems and drive system improvements.
• Excellent communication, organizational, and time-management skills.
• Hold or qualify for a valid passport and be able to travel domestically and internationally without restrictions if needed.

Preferred Competencies

• Expertise in operational system analysis and troubleshooting.
• Strong understanding of report design and analysis.
• Skilled in designing and delivering effective training programs.
• Experience in evaluating and implementing new technologies.
• Proven track record in project management and process standardization.
• Ability to foster a culture of innovation and collaboration.

Physical/Environmental Requirements

• Ability to lift up to 50 lbs as needed.
• Comfortable with activities such as writing, sitting, standing, bending, and visual focus.

COMMENTS

Infectious Control Risk Category III:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

As an eligible Merit employee, you can expect the following:

* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights

* Medical/Dental & Other Insurances (eligible the first of month after 30 days)

* Low Cost Onsite Medical Clinic

* Two (2) Onsite Cafeterias

* Employee Garden | Gardening Classes

* 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays

* 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.