Manager, Intelligence

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a GSOC team of six (6) analysts. The ideal candidate will have a deep understanding of security intelligence operations, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24's implementation of the GSOC and execute tasks related to the client's integrated risk management and global security program. The PM will ideally be located at Crisis24's Annapolis office and can travel to client locations occasionally.

Location: Annapolis, MD preferred, Remote Potential

What You Will Work On

In coordination with EIS Managers, and in accordance with appropriate guidance:

• Gather, assess, and disseminate analysis on the nature of global security threats, the likelihood that they will affect the client's travelers, assets, and operations, and what the likely affects are
• Actively monitor open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
• Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards, including but not limited to: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, Online Exposure Assessments
• Produce written and oral assessments that are succinct and include beneficial analysis
• Liaise with the client to better understand their requirements and concerns
• Understand the client's footprint and interests to anticipate client needs
• Provide exceptional customer service and relationship management
• Serve as the client's primary point of contact for EIS intelligence or risk management program as well as all cross-functional support
• Support daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
• Deliver oral and written threat briefings to members of client's security team or business leadership teams
• Work with client stakeholders effectively and efficiently
• Coordination of prompt, high-quality responses to client requests
• Suggest to clients potential improvements to the program and facilitate their implementation
• Manage client expectations by understanding the EIS team and Crisis24's product offerings and services
• Track and report metrics around production and deliverables
• Review reporting analysts' production and provide constructive feedback to ensure that the product fulfills the client's requirements and meets EIS analytic standards
• Engage in cross-project analysis, including consistent sharing of information between analysts and participating in webinar or other external-facing group projects
• Be consistently engaged on a daily basis with teammates
• Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth
• Manage and mentor analysts
• Manage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle
• Meet with existing or potential clients to portray EIS capabilities and develop opportunities
• Scope the analytic portion of new or potential client engagements to assist with sales and proposals
• Participate in sector-related conferences or speaking engagements
• Oversee all personnel, products and processes associated with assigned client solution
• Other duties and responsibilities assigned by management

What You Will Bring

• Minimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required. Previous 24/7 GSOC experience and managing at least one direct report preferred.
• Bachelor's degree in related field required, Master's degree or equivalent experience preferred
• Excellent research skills and the ability to lead training for analysts in how to research and evaluate sources
• Exceptional analytic writing skills and the ability to lead training for other analysts in analytic writing
• Exceptional briefing skills and the ability to lead training for other analysts in verbal briefing
• Exceptional analytic skills and extensive knowledge of analytic techniques and tradecraft a plus
• Ability to train analysts in analytic skills and techniques
• Extensive customer service experience in a client-facing role
• Ability to organize and prioritize work with little supervision
• Establishing and maintaining positive professional rapport with other analysts and SMEs as well as client contacts
• Subject matter expertise in a location, security-related topic, or analytic process preferred
• Foreign language and travel experience required; proficiency in a second language desirable
• Experience overseeing other analysts' work and ensuring analysis meets company standards
• Demonstrated ability to provide constructive feedback
• Experience mentoring analysts and leading complex projects with multiple participants/analysts
• Demonstrated ability to manage personnel
• Demonstrated client interface and management skills
• Effective problem solving, time management, and people management skills
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Knowledge of Google Earth and Maps
• Self-motivated, highly flexible, and possesses a strong initiative

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA