Manager Customer Identity & Access Management (CIAM) Dallas or Detroit metro

Customer Identity & Access Management (CIAM) Manager

The CIAM Manager will be responsible for designing, implementing, and managing CIAM solutions to ensure secure and seamless member experiences across our digital platforms. The CIAM Manager will work with internal stakeholders and vendor partners responsible for managing user identities, access controls, and authentication processes. The CIAM Manager will play an integral role in mitigating identity security and access risks, ensuring compliance and implementing efficient access governance for the enterprise. The CIAM Manager will have a strong background in customer identity and access management, digital banking platforms, cybersecurity, and project management, with a focus on delivering solutions that meet business objectives while maintaining compliance with regulatory standards.

Position Responsibilities:
CIAM Strategy & Oversight

• Develop and deliver tailored Customer Identity & Access Management solutions aligned to the enterprises' digital transformation strategy.
• Manage operations for clients' needs across multiple security domains.
• Solution and develop customer focused security offerings to secure identities, data, and privacy, focusing on the security experience across multiple digital channels (i.e. mobile, web, ATM, etc.).
• Apply business and application knowledge towards building self-service tools that increase productivity and decrease process execution time.
• Develop and maintain Enterprise Security client relationships, ensure client satisfaction, expand existing Enterprise Security engagements.
• Communicate to clients and partners aspects of both the product and implementation at the technical and functional level appropriate for the situation.
• Collaborate effectively with cross-functional teams to gather requirements, design and implement appropriate, scalable CIAM solutions.
• Foster close collaboration with application owners and teams to ensure seamless integration.
• Stay up to date on CIAM innovations and industry trends as well as changes to internal systems and determine how they impact tools, training, and support necessary to keep systems up, running, and secure.

Operational & Risk Control

• Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement to reduce cyber threats and other technology risks.
• Guide maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stability.
• Document configurations, processes and procedures for effective maintenance and future reference.
• Identify and resolve performance bottlenecks and system issues proactively.
• Troubleshoot and resolve access-related issues and incidents.
• Ensure the availability, reliability, and security of CIAM systems, implementing appropriate measures to protect sensitive information and prevent disruptions.
• Provide technology recommendations to provide cost-effective solutions that meet business and technology requirements.
• Assist in the development of CIAM engineering policies, procedures, and standards that are in line with industry standards.
• Ensure operational integrity and compliance with applicable regulations.

Leadership

• Serves as team leader and mentor, defining and driving goals and performance for CIAM Engineers.
• Mentor and guide CIAM Engineers and perform knowledge transfer to other teams as required.
• Manage and develop team cultivating a spirit of one team with shared goals and objectives.
• Select, motivate, and retain high performing talent.
• Provide on-going feedback to maximize overall performance.
• Other duties as assigned.

Position Qualifications:

• Bachelor's Degree from an accredited university in Computer Science, Engineering, Math, Information Security, Cybersecurity, or other relevant technology or cybersecurity degrees -OR- equivalent through a combination of education and/or technology or cybersecurity experience -OR- 12 years of technology and/or cybersecurity experience
• 6 years of CIAM experience working with large Enterprise customers including experience integrating CIAM solutions with various applications and systems
• 6 years of experience evaluating customer needs and delivering solutions that enhance user experience while maintaining security and compliance standards
• 4 years of experience managing or influencing others to achieve desired results; direct team management preferred
• 4 years of Project Management Skills experience leading CIAM implementation projects from initiation to completion
• 3 years of experience with security best practices, privacy regulations (such as GDPR, CCPA), and compliance requirements related to customer data protection, with the ability to ensure CIAM solutions meet regulatory standards

Licenses/Certifications:

• CISSP (Certified Information Systems Security Professional) preferred
• CISM (Certified Information Security Manager) preferred
• CIAM (Certified Identity and Access Manager) preferred

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.