Remote New

Web Support Specialist

Tobii Dynavox
United States, Pennsylvania
Jan 29, 2025
Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. What you'll do: We are seeking a proactive and skilled Web Support Specialist to help maintain and improve our global online presence. In this role, you'll ensure websites remain up to date, address technical and content-related issues, and work closely with cross-functional teams to keep stakeholders informed of progress. You'll focus on problem-solving, learning new web technologies, and maintaining a customer-first mindset. This position is well-suited for someone who values a fast-paced environment, clear communication, and delivering reliable web support. As an Web Support Specialist, you will be responsible for: Daily Maintenance Support: Provide professional, day-to-day support for all incoming website maintenance requests, ensuring timely updates and issue resolution. Website Updates: Perform content edits, page builds, proofreading, and testing to maintain site accuracy and quality. Process Improvements: Suggest and help implement ongoing improvements to workflows, tools, and methodologies. Stakeholder Education: Inform and guide internal teams on web features, troubleshooting steps, and best practices to promote efficient use of site capabilities. Root Cause Analysis: Investigate and diagnose technical issues, escalating more complex problems to developers as needed. Task Clarification and Scope: Collaborate with project managers to clarify requests, define task parameters, and confirm readiness before execution. Sprint Coordination: Prepare and coordinate maintenance items for upcoming sprints, prioritizing critical issues and ensuring timely resolution. Documentation and Procedures: Create and maintain standard operating procedures, supporting requirement gathering and auditing, as well as analytics monitoring. Debugging and Performance Insight: Assist with debugging, validate incoming requests, and offer guidance on improving site performance metrics. What you'll bring: Experience working with web content management systems (CMS) Experience with Salesforce (CRM) General knowledge of Azure Savvy with Microsoft Office suite Working knowledge of Google Analytics (GA4) tracking methods and reporting Ability to gather requirements, scope and communicate tasks clearly Being results-driven and actively contributing to continuous improvement. Have a strong commitment to honesty/ethics, teamwork, and professionalism. Are committed to learning and understanding best practices. Strong organizational skills to manage multiple priorities and deliver solutions Strong communication and documentation skills International travel 10% Ability to act according to the Tobii Dynavox values Excellent communication skills, both verbal and written Interpersonal skills to function effectively in a team environment Flexibility, service-minded, hands-on approach Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals - including our employees - to reach their full potential. Here's what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals. Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.