Student Services Assistant (full-time/1950 hours/year) @ Northwood Tech Rice Lake Campus

Northwood Technical College is seeking applications from qualified candidates for a full-time Student Services Assistant at the Rice Lake Campus.

The Student Services Assistant job duties include, but are not limited to answering the phone, supporting student registration, making appointments for members of student services, and administering assessments. Working with new and continuing students that providing customer service to new and continuing students in-person, and virtually while utilizing several different software systems to process the student from inquiry through graduation.

Actively embody and promote Northwood Tech's Values:
• Collaboration - Value relationships that enhance learning and promote economic development.
• Innovation - Embrace the latest theories and technologies to support student and community success.
• Excellence - Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
• Community - Value our deep connections to our communities by working together to provide solutions through student success.
• Support - Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity - Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect - Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.

Specific position responsibilities are assigned from the following:

• Provide cross-functional customer service to students and other customers.
• Accurately process and enter student information related to admissions, registration, grades, course completions, drop/add forms, transcripts, etc., into database(s).
• Research and proactively assist students in solving problems. Follow up until problem is resolved and/or refer to appropriate staff when necessary.
• Provide administrative support services to faculty and staff.
• Compose, prepare, edit/proofread, and distribute correspondence, minutes, reports, and other documents using word processing, spreadsheet and/or database software.
• Design, develop, and update promotional brochures, flyers, forms, and other materials.
• Organize, establish and maintain electronic databases and paper filing systems.
• Assist in organizing and coordinating location/campus events and recruitment campaigns.
• Provide specialized knowledge and training to other team members.
• Provide information and assistance to internal and external customers.
• Actively participate on campus, regional, collegewide, and state teams and committees.
• Assist and serve as backup to other staff as needed.
• Develop and maintain procedures manual for position.
• Participate in required collegewide trainings and professional development events.
• Other duties as assigned.

Degree & Experience Required:

Associate's degree (or two years post-secondary education) in related field (or equivalent*)

*Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver's license and insurance coverage in accordance with College policy

FY25 Salary - Grade G - $18.76 / hour

Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits