Internal Operations Coordinator

Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.

The Operation Support Coordinator will be responsible for the tracking and delivery of critical tasks at the divisional level. These include planning and executing user acceptance testing (UAT), project resource allocation and process improvements. The role will serve as a resource to support the Internal Operations management team, ensuring that key deliverables are met. In addition, the role will be the divisional representative on the retro claims adjustment team (RCAT). The role will interact with internal and external stakeholders. The Operations Coordinator should demonstrate a fundamental level of knowledge in reporting, problem solving, and ability to work independently.

Qualifications:

• Associates degree or two (2) years of equivalent experience required.
• A minimum of two (2) years' experience in customer service required.
• A minimum of one (1) years' experience working with test plans and conducting system testing is preferred.
• A minimum of one (1) year of experience with Lean methodology is preferred.
• Self-starter with ability to work independently required
• Demonstrated ability to positively affect change within an organization
• Excellent verbal and written communication skills and the ability to interact professionally with management and internal and external customers
• Ability to follow direction and implement procedures that generate efficiencies
• Ability to understand analyze operational data
• Excellent organizational skills with an efficient and detail-oriented approach to tasks
• A team player with a positive attitude
• Demonstrated experience with MS Office including MS Excel is required

Annual salary range: $61,000.00 - $72,000.00

CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay.

CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits.

As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.

CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.