New 
Customer Service II
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 Jan 30, 2025 | |
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Job Title: Customer Service II Job Location: Abbott Park, IL,60064 Job Duration: 12 Months Timings: 6 pm - 6:30 am Please note that this is for a rotating 12-hour night shift that runs 4 nights on duty then 4 nights off duty. Primary Function / Primary Goals / Objectives: Central Operation Response provides for the daily coordination and optimization of the Building Automation System. The candidate will monitor multiple reporting and alarming systems concurrently, learning systems and procedures quickly at an operational level. The candidate will determine areas where corrective action is required and communicates clearly, quickly, and professionally while under pressure to the appropriate personnel. Communication is done both verbally and as well as written. Written communication serves as incident summaries which are reviewed by trades, management, and executive management. The candidate also communicates daily, or as conditions change, the operational status of the systems to all concerned groups. The groups would include Utilities, Maintenance, Facility Maintenance, and divisional users of the systems. LCSO Central Operation Response makes good decisions after thinking through the implications of each option and in accordance with established standard procedures. LCSO Central Operation Response leads the Work Order Administration processes, creating work orders and scanning documentation into multiple databases. Major Responsibilities: Continuously monitor the Building Automation Systems and Process Alarm Systems for alarm activity within various sites, Communicates security, safety, emergency, and business risk information clearly, quickly, and professionally while under pressure. Reaction and communication often require emergency level attention. Clear and precise written documentation includes incident summary drafts often reviewed by various levels of management. Monitors multiple reporting and alarming systems concurrently, learning systems and procedures quickly at an operational level. Maintain notification lists within the Call List Database. Make good decisions after thinking through the implications of each option and in accordance with established standard procedures. Central Operations Response exemplifies team cooperation, working comfortably with different team members and mentors' new staff. Ensures smooth shift change by reviewing previous and pending alarm activity. Central Operations Response leads the Work Order Administration processes, creating work orders and scanning documentation into multiple databases. Education: HS Graduate / associate degree a plus Background: Central Operations Response position necessitates good verbal and written communication skills enabling them to effectively interact with all levels of personnel. Individual must possess the ability to prioritize and maintain composure in stressful situations. Must be detailed oriented with proficient documentation, organizational and record keeping skills. Position requires general computer knowledge. Must be able to work independently and take initiative as required to solve and follow through on issues with minimal supervision. Work effectively within a team environment that has minimal face to face interactions due to rotating shift schedule. Two years of computer and systems experience preferred. Accountability / Scope: Central Operations Response monitors alarm systems 24 hours a day and it is their responsibility to assure corrective actions are being addressed. However, if communication system fails, the alarms may not be received on the front end. Failure of alarms to be received or not communicated when they are received, will result in harm to the degree of which depends on the system. This could range from personnel comfort to loss of product in coolers/freezers. For example: delay in response to a rare reagents incubator of 2 hours could cost millions in lost reagents creating delays in production, to life safety alarms. Central Operations Response does not have the authority to direct others; however, the work group does initiate corrective actions for the Building Automation Systems by contacting the appropriate personnel for repairs. | |