New

District Service Manager (CMD)

Waukesha-Pearce Industries
United States, Texas, San Antonio
Jan 30, 2025
Description Scope of Work: Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Forman, Leader man, Administrative Assistant, and Shop Clerk. Minimum Qualifications: Must have 3 year(s) previous supervisory experience of service personnel High School Diploma, G.E.D. or equivalent Prefer applied certification(s) for the above job description Trade school and/or some college preferred Requirements: Skills, Knowledge and Abilities (SKA's) Must have a working knowledge of the above titled position and how it relates to the overall business and its' objectives Must meet goals and objectives set forth by the company Must conform to policies and procedures set forth by the company Must have current driver's license and acceptable driving record per WPI insurance carrier standards Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation Must be able to lift 50 pounds Must be able bend and twist several times a day Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.) Must be dependable and able to work independently Must have excellent communication skills Must maintain good client relations Must maintain a professional appearance Must promote and maintain a clean, neat and safe work environment Must have the ability to work flexible hours, days, and weekends (as necessary) Must have the ability to travel and stay overnight (as necessary) Must have the ability to supervise and motivate others Must have the ability to effectively evaluate others Must protect the company assets and interest Primary Job Responsibilities: Adheres to and utilizes the established Service Department management operating system for assigned work. Measures productivity Increases output, evaluates performance and tracking mileage Develops and maintains a training program for all Service Department employees Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory Maintains close contact and good relations with customers, may include onsite visits Administers safety program in accordance with existing company, state and federal guidelines. Conducts a monthly safety meeting and completes required reports Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program Performs other duties or functions as requested by Management Secondary Job Responsibilities: Promote good welfare among the company and its' divisions Perform other duties as assigned Working Conditions: Typical hours of work Monday through Friday; 8 a.m. to 5 p.m. Weekend hours as necessary Indoor and/or outdoor work required Qualifications Behaviors Functional Expert - Considered a thought leader on a subject Motivations Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Goal Completion - Inspired to perform well by the completion of tasks Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)