Maintenance Technician

At Highwoods, our focus is on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a truly unmatched work environment.

A Day in the Life
As a Highwoods Maintenance Technician, you will be part of a team that strives to provide best-in-class service to customers in our full-service commercial office buildings in the Tampa Market. We're seeking someone passionate about providing exceptional service, and fostering a sense of community for our diverse customer base within the portfolio.

The Maintenance Technician will independently perform a wide variety of general maintenance repairs relating to an assigned portfolio of commercial properties and complete appropriate documentation in a timely manner. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the Building HVAC system. Leverage customer relations opportunities to promote open communication and trust between Highwoods and our customers; represent Highwoods in a professional manner to our customers, vendors, and visitors; participate in and follow the guidelines of the safety program.

Key Responsibilities:

• Monitor the building HVAC system to make sure the systems are optimally starting to reach tenant comfort level by programmed start time, including monitoring water chemical treatment programs for cooling towers and logging readings
• Make schedule and program changes to the various functional systems to provide the most effective and efficient building environment
• Identify ways to make enhancements to existing systems
• Maintain routine contact with system manufacturing representatives regarding any firmware upgrades or equipment modifications
• Monitor and maintain budgets with constant communication with the Senior Property Manager
• Responsible for ordering and maintaining proper stock for repairs while following budget guidelines
• Be responsible for all record keeping and equipment logs on a routine basis
• Assist in coordination of all life safety systems inspections, service and/or repairs
• Investigate and monitor repeat customer-related calls and report them to the property manager
• Follow and update planned maintenance based on the manufacturer recommendation on all systems
• Promote the conservation of energy through proper maintenance of equipment, energy management programs and special lighting programs. Establish methods of tracking energy consumption
• Organize, maintain, and ensure that all maintenance shop, storage, mechanical and electrical areas are well maintained, tools/equipment are in place and well organized, and that the general condition of the areas mentioned are neat and clean. Tool inventory must be maintained, and all tools must be accounted for on a routine basis
• Perform routine building inspections according to company policy
• Perform minor repairs to plumbing, HVAC system, roof, windows and/or doorways
• Install and repair ceiling tiles, wall coverings, vinyl tile, carpet, cove base, window blinds, signage, etc.
• Foster a positive and productive working relationship with each customer in the building to ensure the best customer service experience and overall customer satisfaction
• Become proficient with the ServiceLink on-line service request system including hand-held application
• Assist with severe weather preparedness and response
• Handle other duties as may be assigned from time to time by the Maintenance Manager.

Requirements:

• Documented training/certification/license in one or more of the following fields:
  
  
  
  • EPA Certified
  • Electrical
  • Plumbing
  • Mechanical
  • Life Safety
  • Customer Service Skills
  • Basic computer skills, excel, word, outlook
  
  
  
  

• Be available for emergency calls at night, weekends, and holidays on an alternating schedule (on-call)
• Fundamental knowledge of state and local building codes
• Maintain a current Florida Driver's License
• Strong problem-solving skills
• Excellent verbal and written communication skills

Education/Experience:

• High School diploma or equivalent required
• Five or more years of commercial real estate maintenance experience required specifically including the following areas: Mechanical/HVAC, Electrical, and Plumbing
• A minimum of two years of education from one of the following:
  
  
  
  • Approved/sanctioned Technical Institution and/or College or University
    
    
    
    • Electrical
    • Construction
    • Roofing
    • Building Life Safety Systems
    • Plumbing
    • Carpentry
    • Mechanical
    
    
    
    
  • Or equivalent on-the-job training in one or more of the above-listed fields
  
  
  
  
• Systems Maintenance Administrator or Systems Maintenance Technician designation through BOMA preferred.

Work Environment:

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme outdoor conditions (cold / hot weather, wind, precipitation). The noise level in the work environment and job sites can be loud. Must be comfortable working on the roofs of office buildings and climbing ladders.

Physical Demands:

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; this position is active and requires the employee to stand, walk, balance, bend, kneel, stoop, crouch, crawl, and climb. The employee must use hands to handle or feel; grasp and reach with hands and arms - must be able to work frequently with arms extended above head. The employee must occasionally lift, push or pull up to 50-pound items. Specific visual acuity required by this job include close, distance, color, and peripheral vision; and depth perception. Ability to read, understand, and to communicate information and ideas clearly in writing and orally required.