Director, Program Management

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and lead our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Director, Program Management

Location: Richmond, VA or Conyers, GA

What we're looking for:

We are looking for a Director, Program Management, who will be responsible for oversight and delivery of one or more strategic programs consisting of several inter-related projects with multiple deliverables. The Director, Program Management will ensure all projects within the program(s) are clearly defined, well-executed, and communicated effectively to stakeholders, facilitators and partners. This position works shoulder to shoulder with functional leaders across the segment and enterprise to ensure alignment. The program manager may also act as project manager on one or more projects. This role will have responsibility for leading, managing and mentoring other project managers in a direct reporting structure and/or matrix structure.

What you'll be responsible for in this role:

• Defines program scope, resource requirements, budget, timeline, deliverables, dependencies, milestones, and plans.
• Manages the program through all phases of the lifecycle, including project initiation, project requirements, and specifications, design, construction, testing, operational readiness, training, implementation, and closure.
• Works with key stakeholders (including customers), business partners, and project managers to elicit and ensure clear documentation of requirements, business needs, deliverables, actions, issues, risks, and decisions needed.
• Works with project manager(s) to ensure individual project plans support the program objectives.
• Maintains focus on program risks and project interdependence across the program life cycle, makes contingency plans to proactively address issues that pose risk to budget, schedule, and scope.
• Develops and delivers program reporting to clearly articulate status, risks, issues, budget, decisions needed across the program and develops materials for Sr. Management.
• Performs critical vendor management as needed to deliver program.
• Actively partners with internal and external resources on solution development and delivery.
• Ensures project resources are focused on critical path activities.
• Identifies, monitors, communicates inter-dependencies across program work streams.
• Escalates issues to ensure program scope/schedule/budget are met.
• Manages the program budget including reporting on actuals, completing forecasting, and managing variances.
• Develops program assessment protocols for evaluation and improvement while implementing and maintaining organizational standards of satisfaction, quality, and performance.
• Hire, train, and be a motivating mentor to staff.
• Other duties as assigned.

What are the basic qualifications?

• Bachelor's degree
• 8-10 years leading and successfully delivering complex projects within 3 or more areas: Manufacturing Operations, Project Management, Financial Services Operations, Applications Development, Vendor Management, Quality Assurance, and Maintenance and Support
• Experience in Manufacturing required

What are the preferred qualifications?

• Minimum 4 years leading and successfully delivering multiple concurrent complex programs
• 5 years in an operational team leader or manager role

To be a great fit for the role:

• Exceptional leadership, time management, facilitation, and organizational skills.
• Outstanding working knowledge of change management principles and performance evaluation processes.
• Ability to achieve consensus on complex matters in a timely fashion.
• Results are oriented with the ability to effectively prioritize.
• Proven leadership experience in managing cross-functional teams.
• Demonstrated skills in strategic planning, risk mitigation, and operational problem solving.
• Proactive and displays initiative: Seeks out information, answers, etc. without needing to be pushed to do so.
• Successfully engages in multiple tasks/projects and deadlines simultaneously with limited supervision in a fast-paced environment.
• The ability to evaluate information gathered from multiple sources, reconcile conflicts, and break down high-level information into detail.
• Strong organizational skills with attention to detail evidenced through sound analytical skills.
• Demonstrated strength in written and verbal communication skills; Ability to effectively communicate/drive decisions with upper management.

Includes:

• Travel Required - 25% to 50%

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What's in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.