Order Fulfillment Representative

United in Performance. Inspired by Innovation.

Location:

Broomfield, CO

Work Type:

This work is hybrid with 2 days in office, and 3 days work from home. Regular work hours are flexible between 6am and 5pm. There is a once per month on-call rotation expected.

Sponsorship & Relocation:

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity DOES NOT provide relocation, only local candidates will be considered.

Mission:

The Order Fulfillment Representative is the customer relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Responsibilities:

• . Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, and availability
• Answer incoming phone calls and e-mails from all sales channels
• Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts
• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues
• Track incoming shipments and backorders
• Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication
• Assist with warranty work order process, submitting claims as required and monitoring orders to conclude in a timely manner
• Maintain technical documentation
• Provide warranty support, collate documentation to validate claims, discuss claims with Product Application Experts, and coordinate through completion
• Coordinate customer credits for routine and quarterly parts and consumables returns, warranty reimbursements, dealer and customer rebates and core returns
• Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
• Participate in employee development programs including product and application training, business and personal development opportunities

Requirements:

• High school diploma or equivalent education is required
• Minimum of three years' of relevant order fulfillment experience
• Mining and/or construction industries experience is highly preferred
• Proficiency in MS Office, especially Word, Excel and Outlook is required
• Exceptional verbal and written communication skills are required
• Must be self-motivated, detail oriented and highly organized
• May be required to work On-Call hours as business needs require

Benefits:

• Compensation: Starting at $29.40/hour
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

This job posting will remain open until the position is filled.

Learn more atwww.epirocgroup.com