Customer Success Intern

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

As a Customer Success Intern, you will work closely with our Customer Success team to help ensure our clients receive maximum value from our products and services. This role is ideal for someone looking to gain hands-on experience in customer relationship management, support strategies, and client engagement.

What You'll Do:

• Customer Onboarding: Support the onboarding process for new clients, helping them to get started with our products and services.
• Data Analysis: Gather and analyze customer feedback to identify trends and areas for improvement.
• Documentation: Help in creating and maintaining customer support documentation, FAQs, and training materials.
• Customer Engagement: Assist in organizing customer engagement initiatives such as webinars, newsletters, and surveys.
• Cross-Departmental Collaboration: Work with Sales, Marketing, and Product teams to ensure customer needs are met and their feedback is incorporated

• Must be an upcoming junior or senior pursuing a Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce) is a plus.
• Passion for customer success and a proactive attitude.
• Hybrid role that will require 2-3 days in our Cincinnati office.

What You Can Expect:

• Hands-on Experience: Dive into real-world projects and gain practical skills that will help you thrive in a corporate environment.
• Mentorship: Learn from seasoned professionals who are dedicated to guiding you, providing insights, and helping you navigate your career journey.
• Professional Growth: Take advantage of continuous learning opportunities, skill-building workshops, and resources to advance your career and broaden your expertise.
• Company Social Events: Engage in fun and casual social gatherings that foster strong team connections and a sense of community.
• Career Advancement Potential: Demonstrate your skills, take on new challenges, and position yourself for future career growth within the company.
• Constructive Feedback: Receive performance evaluations based on clear KPIs and goals, with valuable feedback to help you excel and improve.
• Supportive Work Culture: Enjoy a friendly, inclusive, and relaxed work environment where open communication and collaboration are encouraged.

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. Diversity, equity and inclusion guide how we build our teams and cultivate our leaders, creating a company that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now -We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

We are committed to providing reasonable accommodations to qualified individuals with disabilities.