Immediate Needs Coordinator

Job Specific

• The LINC position is responsible for coordination and servicing of Meeting and Event business
• Liaise daily with Meetings and Events team and meeting guests to handle specific requests and ensure guest satisfaction.
• Communicates changes in Meetings and Events programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments via LINC Chat and radio
• Keep in contact with the appropriate Meetings and Events Manager regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
• Meet with Meetings and Events Manager prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Meetings and Events Manager to ensure full understanding of the needs and flow of each group in-house
• Attend BEO and Resume Meetings
• Attend and set up Pre Conference Meetings. Included all printed documents needed.
• Assist with printing needs of Meetings and Events Manager as it pertains to each group. Including but not limited to vouchers, signage, menus, client documents, amenity cards.
• Maintain the accuracy of the BEO Book (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
• Produce the Outdoor Event Report on a weekly basis
• Weekly maintenance (Engineering) walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Meetings or Events Manager's assistance
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery and vendor packages for meeting clients, coordinating with the Business Center and Receiving Departments. Includes tracking and delivery to meeting rooms.
• Daily Events Report (sent the day before, would use morning of to double check the reader boards are posting correctly)
• Set up all clients in Kipsu/Linc chat
• Process Amenity forms include note cards, collect custom amenity items and distribute to F&B dept for delivery
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Assist Meetings and Events coordinator as needed and in their absence.

General

Attends all appropriate hotel meetings and training sessions Promotes and applies teamwork skill at all times is polite, friendly, and helpful to all guests, management and fellow employees Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standard, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Ability to make decisions on imperfect information Bias toward action Decisiveness Other duties as assigned

General

• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information Bias toward action Decisiveness
• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Other

• Must the Applicants Supply Their own Work Permit? Yes
• Bonus? No
• Position Categories: Meeting/Event Planning

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Loews Hotels Benefits