EnrollmentRepresentative I

Spectraforce Technologies
United States, South Carolina, Columbia
Feb 10, 2025
Role Name: Enrollment Representative I Location: Columbia, SC 29203 Work Environment: 3 weeks onsite training and then remote Schedule: M-F, 7:30am-4pm or 8am-4:30pm Contract length: 3 months assignment with possible extensions Job Summary: Duties/About the role: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates. Day to Day: 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. 30% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards. 10% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. 10% Participates in special projects as assigned related to enrollment, billing and reconciliations. Work environment: Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials. Team Info: Our overview is to process enrollments, email inquiries and terminations received from group submissions. We ensure all are processed correctly and timely from beginning to end. We want every member to have a smooth experience from enrolling to using the benefits Any extra/additional job info: NA Job Requirements: Required Experience: None Required EDU: High School Diploma or equivalent. Required Certification or licenses:NA Required Software and Tools (Hands on experience required): Microsoft Office Soft skills: communication skills Nice to have/Preferred skills:1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.