Volunteer Coordinator- Oklahoma Children's Hospital

General Description:

Under minimal supervision, implements and coordinates programming that volunteers provide to enhance support to patients and families.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• In collaboration with department leadership and volunteer services, determines, implements and evaluates programs provided by volunteers for patients and families.
• This programming will utilize service of volunteers and the community to enhance patient experiences.
• Initiates and builds community relationships to enhance and expand patient and family programming.
• Performs consistent stewardship and communication duties with donors and coordinates community fundraising and development events.
• Supports volunteers by providing direct assistance in training, orientation, shadowing, and behavior modeling opportunities, as needed.
• Evaluates, expands and/or enhances the roles of volunteers to best meet patient and family needs and ensures volunteer training is adequate to support those roles.
• Works closely with volunteers in running programming in order to maintain knowledge of daily needs of patients and families.
• Evaluates outcomes of programming to meet the needs of patients and families, to ensure quality and to meet best practices.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: High School or GED required. Associate's Degree or higher preferred.

Experience: One (1) year experience in customer service or coordinating programs & projects. Experience with pediatric and/or adult patients, families, and in a hospital setting preferred.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities:

Must have knowledge of the principles, techniques, materials, and equipment used to facilitate activities with individuals and groups.Must have effective communication skills both written and verbal. Ability to work with an interdisciplinary team. Must have skills sufficient for supervising volunteers and students. Must have goodinterpersonal skills to develop effective working relationships and deal with difficult patient and health care dynamics. Knowledge of performance improvement tools and how to monitor an ongoing process. Skills in planning programs and analyzing the problems that arise. Skills in fundraising and development. Knowledge of best practices for not-for-profit programs. Computer skills and a general knowledge of office procedures are also needed. Ability to stand and walk for extended hours.