Business Technology Summer Intern - IT Help Desk

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

JOB DESCRIPTION:

We are seeking a motivated and enthusiastic IT Helpdesk Intern to join our dynamic IT team! This internship is an excellent opportunity to gain hands-on experience in a fast-paced technical support environment and develop your skills in IT. You will gain hands-on experience in a professional IT environment and have an opportunity to work with a supportive and knowledgeable team. You will also gain exposure to a wide range of IT issues and
solutions. Key responsibilities are as follows:

• Assist the IT helpdesk team in providing technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Document and track user issues and resolutions in the helpdesk ticketing system.
• Support the setup and maintenance of user accounts and access permissions.
• Participate in IT projects and initiatives as assigned by the IT manager.
• Provide user training and support for common software applications and IT procedures.
• Maintain an inventory of IT equipment and supplies.
  

• Currently enrolled in a Bachelor's or Associate's degree program in Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, software, and networking principles.
• Strong problem-solving skills and a keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems.
• Customer-focused attitude with a commitment to delivering high-quality support.

• Previous experience in a customer service or technical support role.
• Knowledge of helpdesk ticketing systems and remote support tools.
• Understanding of cybersecurity best practices.

#LI-DNI

Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We're proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security:

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email orprior to your first day of employment.

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC's website.