Technical Staging Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Technical Staging Manager(TSM)'s role is to Manage the onboarding of clients into Granites Logistics & Fulfillment Center by coordinating timelines externally and internally with the Granite PMO The TSM will delegate tasks with other departments and ensure that projects and tasks are being done and completed on time. The TSM will handle multiple projects across multiple customers simultaneously while requiring little supervision. The TSM will assess solution specifications and ensure they meet customer requirements and recommend solution and process changes that optimize value for both the customer and Granite. The TSM will develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, solution testing, and production rollout.

Duties and Responsibilities:

• Initial Customer Onboarding
• Adapt customer provided config process to Granite internal processes
• Set up of physical area to work specialized config process
• Establish communication methods with customer and Granites Project Management Office regarding schedule and standard communication required to complete orders
• Attend and/or lead meetings directly with customer when required, typically virtual
• Work through any troubleshooting or config issues that require direct involvement from customer
• Ensure billing to customer is correct for the Depoting, Kitting & configuration Managed/ submitted manually through spreadsheets from fulfillment staff
• When projects expand to include new equipment, additional configurations, or change existing processes in any way, the Initial Equipment Launch process is run through again to adapt to said changes
• Managing the schedule day-to-day to ensure each task is completed within the timeline
• Act as a point of contact for warehouse staff for questions outside of standard Granite PMO scope
• Maintain broad technical knowledge that can be applied to a variety of telecom equipment
• Manage initial project launch
• Review customer provided config process with customer and Granite PMO, refine and build out complete internal runbook, tweak as necessary
• Establish steady state communication methods with customer and Granite PMO regarding schedule and standard communication required to complete orders
• Train warehouse staff on process
• Manage project expansion and process changes
• Managing the schedule day-to-day to ensure each task is completed within the timeline

Required Qualifications:

• Strong business acumen and understanding of clients' IT related business goals and challenges to ensure proper translation of the client's needs through to deployment
• 3+ years in a customer/client facing role, Logistics or Engineering or Project Management
• Demonstrated and verifiable track record of prior successful customer engagements.
• Experience in the development of processes from the ground up on a per client basis.
• Ability to present both technical and non-technical information to broad audiences
• Excellent interpersonal skills to effectively work in a team environment and explain process to customers

Preferred Qualifications:

• Excels at working with customers directly and can translate customer requirements into internal processes

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