Manager, Vet Customer Strategy

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Purpose: Support the development and implementation of business goals, strategies (digital and in-store), and tactics for the pet services team in a manner that effectively reflects the overall strategy to differentiate Petco from the competition, maximize sales, increase profit margin, launch new digital offerings and assure all goals, strategies, and tactics are aligned with the Petco value proposition of exceeding customers' expectations and financial budgets.

Essential Job Functions:The Vet Strategy, Associate Manager must be able to perform all of the following duties and responsibilitieswith or without a reasonable accommodation

Take a lead role in the development of business plans for pet services team in a manner which ensures that category goals and objectives are strategically and tacticallyaligned to both differentiate Petco from the competition, as well as deliver on Petco's customer value proposition of exceeding customer expectations and financial budgets.

• Strategize, develop and devise implementation plans for new business initiatives including but not limited to on-demand and virtual offerings
• Co-Incubate and drive digital initiatives for the vet services business. Collaborate with marketing and E-Commerce stakeholders to measure and drive improvements in customer experience for online sales
• Execute and manage the marketing and promotional process in collaboration with the services manager. Manage and own key projects designed to drive the growth of the services business
• Collaborate with strategy Manager and / or Director on daily activities including: monitoring and cascading keys sales and customer insights, researching and tracking competitive intelligence, maintaining key promotional databases to drive optimization and improvement.
• Conductresearch projects on services, customer trends and market factors, utilizingthe category review process to identify key factors affecting the performance of assigned category(s); maintain and/or increase knowledge of company service ranges and gain specific experience related to assigned pet services business.
• Collaborate with cross-functional teams in creating, developing, and implementing financial models that manage assortment analysis and planning, product mix, pricing, gross margin, and promotional expenditures. Additionally, use objective means to monitor progress toward goals, such as auditing sales and business performance to ensure planned profit goals are being met and recommend adjustments accordingly if they are not.
• Participate in developing advertising plans and promotions with the Services Managers which drive and increase sales and expand profit margins consistent with financial plans; partner with Integrated Marketing teams to maximize the impact of promotions.
• Prepare and/or collaborate in the preparation of field and operations communications to ensure proper and actionable (timely) information is provided on special issues/concerns.
• Ensure all activities comply and are conducted in accordance with international, federal, state, and local laws, regulations, and ordinances; remain cognizant of planned/proposed changes to same.
• Interact professionallyand effectively through verbal and written communication with all professional contacts with emphasis on company interests. * Perform other related duties, tasks, and responsibilities as required, assigned, and directed.

Supervisory Responsibility:

This position will lead a cross-functional team over which it does not have direct administrative authority. This position is expected to independently lead these teams through the successful development and execution of strategic plans and tactical imperatives to support the business plan for the assigned category(s).

Work Environment:

Operates in a standard office environment. Majority of job duties are performed while seated indoors with little or no exposure to hazards. Day and overnight domestic travel to vendors, seminars and/or conferences is required periodically throughout the year. Extended domestic and overseas travel may occur periodically throughout the year.

Education and Experience:

Normally requires a bachelor's degree and experience preferably in digital marketing, merchandising, marketing or related domains.Requires a minimum of one to threeyears progressively in a digital line of business for a B2C business, with experience in CX.

This position requires advanced business acumen and analytical skills necessary for proper financial modeling and management of assigned category(s), including the ability to control financial metrics required to achieve profit objectives. Must haveadvanced computer skills, including MS Office Suite and the aptitude to learn and utilize new internal applications.Additionally, this position requires a highly advanced level of knowledge, competency and continued development in the following areas with the ability to effectively:

• Persuade, and motivate others with the ability to flex style as the situation requires, and collaborate or empower as needed
• Partner and collaborate with Petco associates
• Understand and communicatewith a diverse set of leaders and associates at various levels and within various functional areas that impact their category(s)
• Continue to expand ability to manage multiple responsibilities with the skill to multi-task and shift focus from one task to another seamlessly Develop long-range plans for assigned category(s) based on sound knowledge of category and corporate expectations.
• Collaborate with Service Integrated Marketing Manager and Vet Services Business Unit Leader on larger scope of business
• Recognize and seize upon opportunities to maximize sales and profitability Champion change management efforts through the effective utilization of the talent of team members
• Must have a valid driver's license and the ability to obtain a US Passport for international travel.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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