Patient Access Supervisor

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Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country's premier academic medical systems.

Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here.

What awaits you:

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  Free parking onsite!

  
  
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  Starbucks onsite!

  
  
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  Room for growth!

  
  

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  Outstanding team in a diverse work environment!

  
  

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  Medical, Dental, and Vision Insurance.

  
  

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  403B Savings Plan w/employer contribution.

  
  

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  Generous Paid Time off & Paid holidays!

  
  

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  Employee and Dependent Tuition assistance benefits!

  
  

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  Health and wellness programs and MORE!

  
  

Rotating between day/evening/night shift. Must be flexible to cover shifts as needed. This department runs 24/7.

What you'll do:

• Manage the front-line staff in the ED, Labor and Delivery, Outpatient Clinics, Surgery Registration and Bed Control.
• Work collaboratively with the manager of Patient Access in operations of the department.
• Be the subject matter expert in the area of operation that you manage.
• Be a hands-on leader, when there are surges, and the volume is high, you are expected to put their team and the patients first and be present on the floor.
• Help to create and cultivate a highly reliable team,
• Serve as a role model, team mentor and resource liaison, displaying exemplary teamwork and leadership skills.Supervise, train, coach, and motivate team members.
• Monitor activity for quality and productivity.
• Analyze, develop and produce feedback and management reports.
• Conduct quality audits and reviews of team members, as well as implement departmental registration and admission protocols.
• Prepare the department work and vacation schedule for all staff to ensure there is adequate staffing on each shift.

What you'll bring:

• AA degree and 3+ years of registration experience in a lead capacity n a hospital Admission office or equivalent
• OR a highschool diploma/GED and 5+ years of leadership/supervisory experience in a hospital Admission office or equivalent.

About us:

Salary Range: Minimum 26.65 per hour - Maximum 46.65 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.