Senior Operations Analyst, Retail

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Reporting to the Director of Business Transformation, the Operations Analyst will be responsible for analyzing and optimizing our operational processes to enhance efficiency and effectiveness. The ideal candidate will have extensive experience in using PowerBI for advanced data analysis and visualization, along with a strong background in operational strategies and process improvement. The candidate will own both the build of reporting needed and the dissemination of insights to the field and leadership.

MAJOR ACCOUNTABILITIES:

• Review and assess current team reports and unify key elements into a single BI dashboard.
• Ensure the inclusion of both leading and lagging indicators to allow teams to act on insights and improve business performance.
• Support and maintain all dashboards with a continual improvement mindset, focusing on impact and efficiency (load time, accuracy).
• Own both standardized BI views and ad hoc reporting to meet business needs.
• Utilize data from multiple sources, including point of sale data, consumer data hub, demographics, inventory levels, supply chain and logistics data, CSAT, and store scheduling data to deliver summarized KPIs.
• Identify linkages in data and results between KPIs.
• Use data structures and tools to test theories of business drivers, focusing on traffic, conversion, and order value to drive sales.

• Business Intelligence Development:
  • Unify fragmented reporting under one Power BI structure.
  • Lead the onboarding of new datasets to support new insights.
  • Optimize tools for mobile use..

• Data Analysis Leadership:
  • Partner with Retail Real Estate, Merchandising, Marketing, and Operations teams to understand data points used by the business.
  • Act as a subject matter expert on reporting and data accuracy issues.

• Business Analysis:
  • Map out key drivers of store traffic, conversion, and order value.
  • Use data points to show or disprove correlations between KPI drivers and forecast the impact of improvements.

REQUIREMENTS FOR SUCCESS:

• 5-10 years of experience in analytics, IT, and/or operations. Previous experience in the athletic industry or consumer product goods is an advantage.
• Proven track record of using advanced PowerBI skills to analyze large datasets, create insightful reports, and deliver actionable business intelligence.
• Ability to identify areas of improvement within operational workflows and implement strategies to enhance efficiency and effectiveness.
• Experience in developing and monitoring key performance indicators (KPIs) to track operational performance and drive continuous improvement.
• History of combining multiple data sources and input points.
• Strong collaboration skills with cross-functional teams to understand business needs, gather requirements, and provide data-driven solutions.
• Experience in using Spotfire for data visualizations and analytics (preferred).

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.