Counselor - Executive Ambassador
 Weichert | |
 United States, New Jersey, Morris Plains | |
| 1625 New Jersey 10 (Show on map) | |
 Feb 19, 2025 | |
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Weichert Workforce Mobility is hiring a Counselor - Executive Ambassador. The Executive Ambassador Counselor is responsible for facilitating the logistics of the overall relocation process for Customers who have been authorized to receive concierge level services and is the single point of contact for the various phases of the relocation process for Executive Transferees or C-Suite Customers. The position provides the management of the executive transferee's customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting One Company initiatives for cross-selling business.
Job responsibilities include, but are not limited to, the following: * Facilitates the highly customized service delivery of relocation services tailored to accommodate the precise needs and timeline of the transferee and their family. * Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee's specific requirements and address any custom needs. Works with the transferee and/or family to ensure all needs are understood and met. Adjusts services and counseling to changing needs and conditions throughout the move process. Reduces the supplier touchpoints for the transferee. * Personally execute the administrative details, paperwork, and tasks on behalf of the Executive Transferee or C-Suite Customer. Research and arrange extra-touch experiences for the transferee. * Seeks opportunities to assist customer in the analysis of purchase versus rent options, and closely manages and monitors the home finding process, ensuring the Company maximizes its referral fee income and collection. Responsible for the timely and accurate input of related data and the management of all opportunities through completion. * Proactively provides continuing advice, program management improvements, and support to both the client and transferee, maintaining regular contact throughout the relocation period. Provides direction to the transferee including policy and benefits counseling, workflow administration, home marketing and home finding support, appraisal and inspection evaluation, oversight of benefits utilization, financial services, supplier coordination, etc. * Coordinates, supports, manages, and reviews the cross-sell and delivery of third-party services to transferees by Weichert Affiliates (WFS, WCH, WTS, WRA and WIA) and Weichert's external supplier network relative to home finding, appraisal management, new home inspections, equity disbursement, mortgage servicing, temporary living, move management, and spousal counseling processes. * Works with management to source and oversee suppliers that may be needed to resolve the unique needs of the Executive Customer * Reviews and evaluates exception requests and challenging situations. Provides solutions to clients in the support of move-related scenarios that arise. Provides recommendations to the transferee, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority. * Understands and manages costs and expenses related to relocation deliverables, maximizing the benefits while minimizing expenses and costs. * Measures customer satisfaction on a timely basis. Ensures that transferees receive, complete, and return the automated Customer Service Evaluations. Works with the client management team to manage issues that arise in the process with a proactive approach. * Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the WIN system. Maintains file documentation and ensures data integrity. Adheres to Weichert's privacy and policies standards at all times. * Performs other duties as assigned. The ideal candidate will meet the following requirements: * High school diploma or GED * Bachelor's degree preferred * Real estate license strongly preferred or obtained within one (1) year of hire * Certified Relocation Professional (CRP) certification preferred * VIP training and certification program * Four (4) to five (5) years' experience in relocation counseling required * Direct client interaction and advisory experience required * Ability to be on-call daily * Experience with Real Estate laws and practices, financing, and disclosure * Proficiency in Microsoft Office suite of products * Excellent written, verbal communication skills. Mature, articulate, pleasant and outgoing * Strong customer/quality control bias * Detail oriented, methodical, and conscientious * High level of job and industry knowledge * Ability to interact with people at all levels Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled | |