Deposit Operations Manager

Description

• Overseeing daily deposit operations, ensuring accurate and timely processing of customer transactions.
• Supervising deposit-related processes such as ACH processing, NSF/share draft processing, wire transfers, and mobile banking operations.
• Managing fraud prevention and detection for card services, new accounts, and deposit transactions.
• Overseeing customer account management, including dormant accounts, escheatment processes, and negative account handling.
• Ensuring compliance with regulatory requirements and internal policies.
• Providing leadership, training, and development to the deposit operations team.
• Resolving customer issues related to deposit accounts and processing errors.
• Collaborating with other departments to improve operational efficiency and customer satisfaction.
• Managing the implementation and maintenance of digital banking initiatives.
• Overseeing reconciliation processes for various banking systems and accounts.
• Developing and implementing strategic objectives for the deposit operations department.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or a related field or a combination with equivalent work experience
• Minimum of 7 years of experience in bank operations, leadership skills, and the ability to adapt to changing regulatory environments and technological advancements in the financial industry
• In-depth understanding of banking operations and regulations
• Proficient in managing deposit-related processes (ACH, NSF/share draft processing, wire transfers)
• Well versed in Federal and State banking regulations as they pertain to operational functions
• Additional experience in other areas of a bank would be beneficial, especially in a branch environment
• Previous supervisory or management experience is required
• Effective oral and written communication skills
• Attention to detail
• Knowledge of Microsoft Office products.
• Strong analytical and problem-solving skills.
• Dependable and flexible to work when there is a business need.