Information Technology Generalist 1

Do you like working in a fast pace environment, where you get to perform complex problem solving, all while delivering high quality customer service? If so, consider joining the Infrastructure and Economic Development Delivery Center, Technology Services Office as an Information Technology (IT) Generalist 1. This position gives you the opportunity to troubleshoot and resolve network issues, install and service hardware and software, as well as assist users in adapting and applying information technology to work applications. If you are eager to start a new chapter in your IT career, the Office of Administration, Technology Services Office (TSO) Infrastructure and Economic Development (IED) Delivery Center has the perfect job for you!

As an IT Generalist 1, you will be tasked with providing a variety of support and systems enhancement activities for IT end users in the district and county offices as well as construction field offices, county stockpiles, welcome centers, driver license centers, and other remote PennDOT, DCED, and PEMA sites as needed. Work involves analyzing and resolving IT incidents; installing and upgrading software and hardware; as well as utilizing network administrative tools to monitor and diagnose network issues. You will have the opportunity to provide support and training, to include formal and information training regarding upcoming IT initiatives for district and county users. Additional responsibilities include:

• Documenting and managing work assignments
• Providing support for telecommunication equipment and services
• Performing hardware and software diagnostic procedures
• Ensuring staff are equipped with appropriate devices
• Authorizing appropriate security group memberships and roles
• Assisting remote users with installation of security certificates, training, and troubleshooting connectivity issues
• Maintaining inventory of equipment
• Testing and evaluating new products and technology

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in King of Prussia.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires possession of a valid driver's license.
• This particular position also requires two or more years of full-time experience in IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software, etc.).
• This particular position also requires two or more years of full-time experience in IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (for example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.).
• This particular position also requires two or more years of full-time experience in IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.