Housekeeping Supervisor

ESSENTIAL RESPONSIBILITIES: List 4-8 Essential Functions of the Role Major Responsibilities Supervise the workflow of housekeeping services identified by the Director of Facilities Management. Supervision of the workflow will include cooperation with other departments such as Activities, Administration, Chaplaincy, Dining and Sales.
This position will assign resident client apartments to be clean. Is responsible to clean and coordinate the cleaning of vacant apartments for new move ins and for the Sales Department to show.
Coordinate the workflow of laundry services (linen delivery) and bed making as identified by the Director of Facilities Management.
Serve as a mentor and coach for personnel in the housekeeping department and assist in their orientation and training. Be supportive of personnel.
Provide input to Director of Facilities Management on the performance of housekeeping employees.
Inspect and evaluate the condition of resident apartments and public areas making recommendations to the Director of Facilities Management for painting, repairing, furnishing, pest control, etc.
Perform periodic audits of housekeeping and laundry services to assure the quality standards and expectations of the facilities are being met.
Ensure that all standards established by the governing authorities are strictly adhered to.
Maintain the supply inventory levels of housekeeping and laundry ordering as needed within budget guidelines. Monitor costs from suppliers.
Maintain records of personal laundry service and charges. Submit charges to accounting monthly.
Maintain safety standards within the department. Correct unsafe conditions and practices to the extent possible within the accountability of the position and report all other unsafe conditions to the Director of Facilities Management. All other duties as assigned.
Job Scope / Span of Control (Check One):
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Campus / One Site State Multiple States Region ( West East) National
If a manager of people, typical number of direct reports: 1- 10 EDUCATION AND WORK EXPERIENCE: (List the MINIMUM education and experience required to perform the essential functions of the position):
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Required Degree: High School Diploma or Equivalent
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Preferred Degree: Associate's Degree
Certificate(s): N/A
Experience: 2+ Years KNOWLEDGE, SKILLS, AND ABILITY: (List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):
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Knowledge of cleaning techniques, chemicals and equipment.
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Strong leadership, organization and time management skills.
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Exceptional customer service skills.
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Knowledge of the facility's Safety, health and quality standards. PHYSICAL REQUIREMENTS:
* Sufficient physical ability and mobility to work in an office/community setting.
* Ability to stand or sit for prolonged periods of time.
* Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
* Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
* Ability to operate various equipment base on department and weather conditions
* Engaging in repetitive movements of wrists, hands, and fingers - typing and/or writing.
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Clarity of Vision
o For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
o For Far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
o For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Leadership/Supervisory Individual Contributor Supervisor Manager (Project/Program) Manager of People Local Director Regional Director National Director or above Scope and Impact of Decision Making (exempt only) High Medium Low TRAVEL REQUIREMENTS: Not Applicable Applicable (describe extent of travel): Organizational Chart Attached
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COMPETENCIES: Roles Specific Competencies (exempt roles only) Description
Leadership
Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
Customer Success
As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
Continuous Improvement
Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
Account Strategy:
Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
Cross-Functional Collaboration
Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience. Inspired to Serve Service Standards and Behaviors (all roles) Description
Safety
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I learn and follow safety policies and procedures.
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I immediately report unsafe conditions for staff, residents, and guests and fix them when possible.
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I protect residents, co-workers, and myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed.
Courtesy
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I smile and acknowledge everyone that I encounter.
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I carry myself in a manner that projects positivity, approachability, and respectfulness.
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I address the concerns of others by actively listening and seeking solutions.
Responsiveness
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I take the initiative to respond to the needs of others in a timely manner to achieve resolution.
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I anticipate the needs of others and respond in a timely manner.
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I communicate with others who need to join me in responding to the needs of others.
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I return phone calls within 24 hours.
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I identify action steps and communicate them to all vested parties.
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I ensure our environment is professional, welcoming, and clean.
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I follow CRC policies and procedures and all regulations.

Reasonable Pay Estimate

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.