Managed Service Change Analyst II

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Job Description

About this job:

Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements.

This is a hybrid work style position at the Jacksonville, FL location.

Hybrid: Monday/Friday work from home. Tuesday, Wednesday, Thursday are in office days.

What you will be doing:
* Work with clients and BPaaS Operations teams to elicit high-level requirements and capture business needs.
* Clearly articulate and document business requirements and translate it into functional specifications.

* Provide analytic support by coordinating data extraction from various databases and data interpretation.

* Develop strong partnerships with clients that focus on being a trusted advisor.
* Work with Project Managers, Architects, Developers, and other team members to design solutions.

* Participate in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.
* Follow change management process regarding change deployment.

Educational Requirements:

Bachelor's degree or equivalent qualification.

What you bring:

*3+ years' experience client support

*Hands on knowledge of JAVA, UNIX, Shell scripting, Oracle, SQL and PL/SQL
* Knowledge of financial services industry.

* Proven delivery track record of working as a Business Analyst in a fast-paced, multi-project environment.

* Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development.

* Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.

* Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

* Ability to analyze and solve problems using learned techniques and tools

* Communicates ideas both verbally and in written form in a clear, concise and professional manner

Added Bonus:

*Familiar with Docker, Kafka, WebSphere MQ and Couchbase

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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