Windows Configuration Management Administrator

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Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory's mission.

Pay Range

$120,510 $147,564 Annually for 393.1

$145,740 $178,464 Annually for 393.2

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

We have an opening for a Windows Configuration Management Administrator to support the Windows enterprise configuration management services. You will provide technical support in the development, testing, installation, and support of the system. You will drive and create configuration management processes, obtaining requirements from business units, and provide training for configuration management processes. You will work in a dynamic, multi-disciplinary team environment focusing on tool development and automation for Microsoft technologies. You will be part of the Information Technology Solutions Division (ITSD) within the Computing Directorate and working as part of the LivIT Workforce Enablement Team that supports the LivIT program.

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at eitherlevel based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Provide day-to-day advanced configuration management support to individual customers by responding to technical support requests while using a high degree of independent discretion and judgment in analyzing and determining the probable cause of problems.
• Provide advanced guidance to individuals regarding configuration management services usage and functionality, suggested techniques, best practices, and resolution to problems involving unexpected application behavior.
• Participate in architecting/designing/proof of concept/deployment of a new Configuration Manager environment.
• Contribute to major system upgrades and updates, including installations and support of configuration management applications on Windows environments.
• Perform Quality Assurance testing to support application change with respect to updates, upgrades, and migrations.
• Research and analyze productivity enhancing applications for configuration management processes.
• Interface with configuration management vendors to address escalated issues and complex problems.
• Architect the design and development of service training and related documentation and provide to the user community
• Perform other duties as assigned.

Additional job responsibilities, at the 393.2 level

• Diagnose, troubleshoot, and resolve complex problems related to configuration management.
• Serve as a technical leader, internal and external consultant, providing highly advanced technical assistance to the use community and collaborating with customers.
• Lead projects, drive problem resolution, work with vendors, and manage cases if required.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor's degree in computer science, engineering, or a related field, or equivalent combination of education, knowledge, and prior relevant experience.
• Broad and in-depth knowledge and experience in Windows system administration.
• Experience with Windows configuration management software like Ivanti, SCCM or MECM, with a strong focus on SCCM/MECM for enterprise level deployment, and operations. Microsoft Intune experience is a plus.
• Experience with scripting languages like Windows Batch, or PowerShell.
• Experience in Windows troubleshooting, configuration, deployment, documentation, and/or operations.
• Ability to independently set priorities and resolve complex problems in a fast-paced environment.
• Experience exercising effective customer support skills in a diverse user community with widely varying levels of computer literacy.
• Proficient interpersonal and verbal and written communication skills, with ability to work independently and interact with a multi-disciplinary staff in a team environment.

Additional qualifications at the 393.2 level

• Highly advanced knowledge of and substantial experience with Windows operating systems.
• Substantial experience serving as a technical lead on projects, achieving positive results, and driving projects to closure on time and on budget.
• Experience training and mentoring team members in windows administration.

Qualifications We Desire

• Proficiency using PowerShell to administer Microsoft systems and services.
• Experience directing complex troubleshooting.

#LI-Hybrid

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2025 Best Places to Work by Glassdoor!
• FlexibleBenefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our core beliefs - visithttps://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the useand/or possession ofmobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area whereyou are not permitted to have a personal and/or laboratory mobile devicein your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

Ifyou useamedical device, whichpairs with a mobile device,you must still follow the rules concerningthe mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities requireseparate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

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To learn more about recruitment scams:https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

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