Arabic Speaking International Patient Services Interpreter, Per Diem

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for arriving on time to greet patients at the International Patient Center and provide services throughout Mass General Brigham hospital campuses from the point of entry, registration, through the continuum of care.

• Acts as a Navigator for the international patient during hospital appointment(s). When possible, the same navigator will be assigned to the patient throughout the continuum of care.

• Under the direction of the Patient Liaison, assists patients with arranging appointments, tests, examinations.

• Interprets and transmits accurately and completely, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, care plans and discharge plans of patient-related information.

• Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every patient and if necessary refers the patient to the appropriate resource.

• Understands and abides by all Published Standards of Practice and Codes of Ethics for Medical Interpreters at MGH and BWH.

• Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, and cultural differences.

• Resolves issues that arise in their daily responsibilities, answer questions and connects patient back to Program Manager for appropriate follow-up and referrals.

• Demonstrates judgment in escalating complex issues to manager and/or care providing team.

QUALIFICATIONS:

• Certificate of completion of medical interpretation training.

• Minimum of 2 years experience working as a medical interpreter in a hospital or medical office setting.

• National Medical Interpreter Certification, Part I or Part II, or desire to achieve one shortly after hire strongly preferred.

• Must have knowledge of medical terminology, basic human anatomy, physiology and diagnostic procedures and treatments.

• Must be fluent, both verbal and written, in English and target language.

• Excellent time management skills and ability to prioritize tasks.

PREFERRED SKILLS AND EXPERIENCE:

• Strong interpersonal and communication skills, with the ability to interpret complex medical terminology and concepts accurately and clearly.

• Ability to maintain professionalism, confidentiality, and ethical standards in all interpretation encounters.

• Excellent listening and memory retention skills.

• Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.

EDUCATION:

High School Diploma or equivalent required

Bachelor's Degree with a concentration in a human relations field (i.e. Sociology, Psychology) preferred

LICENSES AND CREDENTIALS:

Certificate of completion of medical interpretation training.