Sr. Operations Documentation Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Senior Operations Documentation Specialist to join our Growth, Solutions and Development Team in Omaha, NE; Newport Beach, CA.

• This role is hybrid, not fully remote. We believe in empowering our employees to get work done both in and out of the office.

As a Senior Operations Documentation Specialist, you'll move Pacific Life, and your career, forward by pioneering a new role within the department, utilizing innovative capabilities, strong attention to detail, excellent communication and presentation skills with the ability to inspire change and drive results. This role requires a high level of engagement and collaboration across the business system strengthening an enhanced employee, participant and customer experiences. You will fill a new role that sits on a team of 26 people in the Institutional division. Your colleagues will include operation and strategic execution and implementation professionals.

You will be responsible for independently creating and maintaining existing procedural documentation content and SLAs across all Operations business teams and lines of business and supporting newer team associates. Additionally, the Specialist will further support the department through maintenance of the documentation platform, key control and records retention oversight, and new hire onboarding and team workflow coordination.

How you'll help us move forward:

• Independently creates new and updates existing procedural, letter and email template resources, as assigned, for any Operations team and line of business.

• Conducts necessary research with Operations subject matter experts to develop content and define procedural steps; Analyzes how changes will affect current materials across all teams and all relevant updates are made.

• Completed resources are informationally complete and accurate, validated by appropriate parties prior to rollout and publishing, and meet key deadlines in advance of change impacts.

• Ensures Key Control documents and Risk Control Self Assessments (RCSA) support documents are appropriately labeled, maintained, and reviewed per company guidelines.

• Ensures documentation is archived appropriately, meeting records retention guidelines.

• Leads recurring audits of resources and platforms used across IRSG Operations, identifying, and sharing areas of opportunity for further focus.

• Coordinates workflow across team to ensure established service levels and deadlines are met for internal customers; Addresses backlogs immediately to prevent impacts.

• Effectively onboards and trains new team members, successfully integrating them into team and aligning them to standards. Provides feedback to leader around developmental areas of opportunity.

The experience you bring:

• 3+ years Operations experience and Broad knowledge of IRSG Operations organization, products, systems, and processes preferred.

• 3+ years experience successfully supporting internal documentation review.

• 4-year degree or equivalent experience

• Excellent verbal and written communication skills, with an ability to lead effective discussions with internal customers, drive positive outcomes, provide feedback and collaboratively work through ambiguous situations.

• Ability to organize resources, information and data into useable formats that meet the needs of end users.

• Adept at managing time to oversee multiple processes and meet multiple deadlines. Able to work in a fast-paced environment with consistently changing priorities, remaining highly organized with an emphasis on accuracy and timeliness.

What makes you stand out:

• Demonstrated ability to deliver a stellar service experience to internal customers.

• Proficient in knowledge and documentation management practices, tools and retention policies.

• Strong, demonstrated PC skills, using a multitude of formats include MS Word/Excel/PowerPoint, and ability to navigate through HTML tools in support of internal resource sites.

• Adept at managing time to oversee multiple processes and meet multiple deadlines. Able to work in a fast-paced environment with consistently changing priorities, remaining highly organized with an emphasis on accuracy and timeliness.

You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

#LI-RB1

#LI-Hybrid

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.