Operations Specialist (Health Research Team)

Milliman is seeking an Operations Specialist to join our Health Research Team (HRT). This is a multifaceted role that combines responsibilities in product licensing administration and fulfillment, help desk support, SharePoint maintenance, and other general administrative tasks. The ideal candidate will possess strong organizational skills and exhibit excellent communication abilities. The person in this role will have direct, daily client contact with numerous Health Research Team members, other Milliman professionals, and outside contacts (on occasion). This position reports to the Health Research Team's Senor Manager Project Management Office and Vendor Contract Management.

Who We Are

The Health Research Team supports Milliman products and practices in a variety of capacities. These include but are not limited to financial functions, client support, project management, data engineering, and data analytics services. As a shared service team, we pride ourselves in delivering high quality, timely support to Milliman's clients, consultants, and leadership teams.

Job Responsibilities

Help desk and Product licensing support

• Triaging inquiries, directly answering questions from health professionals
• End to end product licensing and fulfillment including tracking and renewal of licenses
• Ensuring all licensing agreements and associated documents are properly executed and maintained

Process documentation / Operational efficiencies

• Monitor and analyze operational processes to identify areas for improvement
• Implement and maintain efficient workflows to enhance productivity and accuracy
• Develop and document standard operating procedures (SOPs) to ensure consistency and compliance

General administrative tasks

• Data downloads
• Assist in logistics of team events
• New hire onboarding (timesheets, equipment, office badge, etc.)
• Additional general administrative tasks, as necessary

Support special projects and initiatives as assigned

Minimum requirements

• Bachelor's degree or higher in business administration, operations management, project management, or related field
• 3 years of proven work experience in an operations role, preferably in a professional services or consulting environment
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, SharePoint, and Teams
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Detailed-oriented with a focus on accuracy and quality

Competencies and Behaviors that Support Success in this Role

• Experience in a help desk support role
• Familiarity with product licensing and/or access fulfillment processes
• Experience with Client Relationship Management systems (e.g., Salesforce, Dynamics CRM) and/or EFT site management
• Ability to comfortably lead / facilitate meetings by asking value-add questions and providing meaningful input
• Thrives in a fast-paced environment
• Adaptable/Flexible: Skilled at adjusting priorities and working under pressure
• Ability to prioritize and manage concurrent projects with attention to project deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Strong decision-making skills, with the capacity to evaluate options and make sound judgments independently
• Continuous improvement mindset: Proactively seeks opportunities for improvement and innovation

The Team

Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues-from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Location: This role is based out of the Milliman office in Chicago, IL, but candidates hired into this role may work remotely anywhere in the US or in the office on a weekly basis with flexible work arrangements.

The expected application deadline for this job is June 24, 2025.

Salary: The salary range is $55,000 - $109,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc. This is a fulltime, non-exempt position eligible for overtime after 40 hours of work, and subject to federal and state wage and hour laws.

Benefits:

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 10 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)