Service Desk Manager - Education

Chameleon Integrated Services
life insurance, 401(k)
United States, Missouri, St. Louis
3207 Washington Avenue (Show on map)
Feb 25, 2025
We are a growing information technology company that offers its employees a culture of success, diversity in the workplace and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within. We offer a Full Benefits package including: Competitive Employee Health Insurance options including dental 100% company paid vision plan 401K plan with generous company match and no vesting period 100% company paid Life insurance 100% company paid long and short-term disability insurance Training allowance PTO and more The Position: Chameleon Integrated Services is currently looking for a Service Desk Manager to support one of our clients in St. Louis. This position has an expected start date of May 2025 and is a part of a 3-year contract. Overview: The Service Desk Manager will be responsible for overseeing and coordinating IT service desk services, ensuring seamless operations, and driving continuous improvement. The Service Desk Manager will lead a service desk team providing 24x7 support, manage the implementation of process and technical improvements to service desk operations, and implement strategies to enhance service delivery and customer satisfaction. Responsibilities: Leadership and Team Management Directly supervise and manage a team of IT professionals, providing guidance, training, and support to ensure high performance and productivity. In combination with senior technical leaders, conduct team training sessions to enhance efficiency and effectiveness in using support tools and navigation techniques. Foster a collaborative and results-oriented team environment. Manage personnel schedule to ensure sufficient coverage to meet service level agreements Process and Technical Improvements Develop and implement plans to streamline business and operational processes. Formulate and enforce policies and procedures. Ensure appropriate mitigation of security risks. Actively research, develop, and implement innovative approaches to measuring and analyzing data sets and processes, fostering continuous improvement. Create, track, and optimize models, employing statistical methodologies to drive informed decision-making Implement best practices while optimizing resources, resulting in significant cost savings. Ensure adherence to professional codes, regulations, and company policies. Customer Relationship Management Work closely with clients to understand their requirements and deliver customized solutions, enhancing customer satisfaction and ensuring alignment with business objectives. Communicate effectively with diverse teams, partners, and clients, leveraging exceptional verbal and written communication skills. Deliver engaging presentations to both large and small audiences, effectively conveying complex information with clarity and confidence. Focus on collecting and leveraging metrics to inform customer perception of the service desk. Education & Experience: Bachelor's Degree with a strong GPA. Professional Certifications are a plus 10 years+ of hands-on expertise in delivering comprehensive technical support to end users. Over 5 years leading a team of support personnel. Experience supporting educational institutions is required 4+ years of experience supporting Canvas The Location: St. Louis, MO 63103 (onsite) *"We are an equal opportunity employer and all*Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status"