Air Freight Manager - Exports

Job Title: Air Export Manager

Job Location: Atlanta, GA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an AIR EXPORT MANAGER to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. This position will be based at our Atlanta, GA facility.

Main tasks & key responsibilities:

• Organizes, plans, and facilitates the day-to-day work of a team of Air Export Operations specialists
• Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
• Ensures handling of required Export documents according to regulations and internal procedures
• Responsible to ensure customer's needs, requirements, and KPIs are met or exceeded
• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Continuously monitors supplier performance and develops improvement plans when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
• Drives continuous improvement in process flows for Air Export work streams
• Responsible Assisting with department P&L
• Drives continuous improvement process (CIP) initiatives within area of responsibility
• Supports sales process and customer visits as necessary to achieve growth targets.
• Acts as subject matter expert for Pharma/Perishable (Thermonet) product

Skills / Requirements:

• 4+ Years freight forwarding airfreight experience required, export experience strongly preferred
• 2+ years leadership experience required
• CargoWise software experience a plus
• BA/BS a plus
• Working knowledge of US Export compliance and TSA regulations
• Exceptional leadership, communication, and presentation skills
• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Very strong analytical and decision making skills

We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.